Dispatcher - Transportation - Part time

Southeastern Integrated Care LLC•Pembroke, NC

2d•Onsite

About The Position

Dispatcher will schedule vehicles to pick up and drop off clients for their medical appointments safely and on time. Dispatcher will be able to look at the particulars of the scheduling needs and makes the necessary adjustments. Dispatcher will be able to take into consideration factors such as the number of passengers per trip, the drivers who are available, the length of the trip, and appointment times. Dispatcher will work as part of a team to reach transportation benchmarks for Transportation Services. The job’s purpose is to assure timely scheduling and dispatching of drivers for the provision of and maintenance of a caring environment for non-emergency clients while providing transport service as appropriate for the needs of the client. Represent the spirit of Southeastern Life Center, with its primary focus on removing the barriers to recovery for the clients we serve.

Requirements

Excellent working knowledge of NEMT Dispatch system.
Ability to keep a level head in a busy environment to rectify issues quickly and efficiently.
Ability to think ahead and anticipate potential problems.
Managing time wisely both to be an effective employee and to spot ways in which transportation routes and procedures could be improved.
Commitment to teamwork.
Ability to work as a member of a healthcare interdisciplinary team with a focus on ensuring successful recovery and overall mental health for clients.
Ability to apply age-appropriate principles of communication and clinical practice relevant to adolescent, adult, and geriatric patients.
Experience with mental illness and/or substance abuse inclusive of activities therapy, group psychoeducational counseling, and/or milieu therapy.
Demonstrate competence in the use of equipment and application of procedures before being allowed to perform independently.
Good people skills with a caring and polite manner.
Must have a valid NC driving license with no more than 3 penalty points.
Strong operations experience.
Excellent communication skills and must be able to interact with all levels of personnel.
Must be a positive team player and have the ability to work harmoniously and effectively with staff, customers, contractors, suppliers/vendors, colleagues and Management.
Attention to detail and organizational skills.
Ability to set and manage changing priorities and exhibit good time management and multi-tasking skills.
Effective problem-resolution skills.
Excellent customer service skills.
Experience with computers and Microsoft Office, including the ability to learn, comprehend and utilize new computer programs.
Experienced with Routing, GPS software, and all other relevant software platforms.

Nice To Haves

Previous driving experience of working in patient transport.
Automotive maintenance experience.

Responsibilities

Coordinate the transportation schedule for each day and/or week and inform drivers of their assignments.
Schedule last-minute trips so that clients reach their appointments on-time.
Take action to make things right and limit disruptions during unforeseen situations (e.g., flat tire, road closure) so that clients arrive safely and on-time.
Serve as a liaison between different departments and people, corresponding with maintenance about vehicle availability and driver status.
Field messages from customers regarding arrival times or trip experiences.
Provide detailed accounts of activities to assess patterns for inefficiencies.
Complete all required paperwork on time and with minimal errors.
Monitor driver work limits to ensure safety and compliance.
Decide the safest course of action in the event of a roadway incident involving a vehicle.
Adhere to compliance programs with state and federal regulations, including those imposed by the Department of Transportation (DOT).
Maintain up-to-date data in appropriate software systems.
Follow up with any accidents/incidents that might have arisen during the transportation of individuals and perform investigating reports as needed.
Coordinate with community providers in need of transportation services for their clientele through contractual agreements.
Provide fill-in as needed to provide transportation services in the event of staff vacancy.
Report facts concerning accidents or incidents to control and hospital personnel in accordance with the organizational policy.
Take part in staff development programs and/or undertake further training if and when required opportunities.
Comply with data protection measures and do not disclose personal information regarding patients or other employees to unauthorized personnel.
Other duties as assigned.