Entry Level Dispatcher

Dcomm • Bedford, OH

5d • Onsite

About The Position

The Dispatcher plays a critical role in coordinating operations across multiple departments, including the Bury, Install, and Enterprise teams. This position ensures that job assignments are efficiently scheduled, monitored, and completed on time. Dispatchers act as the primary point of contact for clients, technicians, and internal teams, helping to streamline workflow and maximize operational efficiency. To succeed in this role, candidates must have strong organizational skills, excellent communication abilities, and the ability to adapt to dynamic work environments. This role offers opportunities for growth in logistics coordination, operational management, and leadership positions within the organization.

Requirements

• Organizational Skills: Ability to manage schedules, track assignments, and coordinate tasks efficiently.
• Communication Expertise: Strong verbal and written communication skills to interact professionally with clients and internal teams.
• Problem-Solving Ability: Quick decision-making skills to address scheduling conflicts, service issues, and logistical challenges.
• Attention to Detail: Ability to document and track job progress with accuracy.
• Adaptability: Comfortable working in a fast-paced, changing environment.
• Time Management: Ability to prioritize tasks and ensure timely completion with minimal supervision.
• Customer Service Skills: Maintain a professional and approachable demeanor when interacting with clients and technicians.
• Technical Proficiency: Familiarity with scheduling and workforce management software is a plus.
• Flexibility: Availability to work varying schedules, including evenings and weekends, as needed.

Nice To Haves

• Experience leading formal onboarding classes or operational training initiatives.
• Previous experience in a customer service, call center, administrative support, scheduling, logistics, or dispatch-related environment.
• Experience working within the telecommunications, construction, utility, transportation, or service industries.
• Familiarity with GPS tracking systems, dispatch software, workforce management systems, or scheduling platforms.
• Experience coordinating multiple priorities in a fast-paced operational environment.
• Working knowledge of Microsoft Office Suite, including Outlook, Excel, and Teams.
• Experience communicating with field personnel, customers, vendors, or subcontractors.
• Bilingual communication skills (English/Spanish) are a plus based on operational needs.
• Experience with data entry, reporting, and maintaining accurate operational records.
• Demonstrated ability to remain calm under pressure and make sound decisions in rapidly changing situations.

Responsibilities

• Coordinate Departmental Operations – Serve as the key liaison between the Bury, Install, and Enterprise teams, ensuring efficient scheduling, tracking, and completion of tasks.
• Monitor Work Opportunities – Track project timelines and identify additional work opportunities to maximize efficiency for installation technicians.
• Client Communication – Maintain consistent communication with clients to ensure expectations are met, provide updates, and address concerns promptly.
• Scheduling & Logistics Management – Dispatch enterprise personnel to job sites, monitor work progress, and ensure timely completion of assignments.
• Record Keeping – Maintain thorough and accurate documentation of work assignments, communications, and project updates for future reference.
• Administrative Support – Provide administrative assistance to ensure smooth workflow and department operations.
• All Other Duties as Assigned: Perform additional duties and responsibilities as assigned to support evolving operational and business needs.

Benefits

• Competitive Wages: Offering a salary or hourly rate that is competitive within the industry and reflective of the responsibilities of the position.
• Paid Training: Access to training programs at no cost to the employee, ensuring continuous skill development and career growth.
• Health Insurance: Comprehensive health, dental, and vision insurance in accordance with the company benefits package.
• Paid Time Off (PTO): A PTO policy designed to support work-life balance and personal well-being.
• Company-Provided Uniforms: Uniforms provided to ensure a professional appearance and support safety compliance standards when visiting job sites.
• Technology & Tools: Essential tools to perform job duties, including a company-provided computer, email access, and software systems.
• Travel Support: Reimbursement for travel expenses, lodging, and meals as outlined in the company's travel policy when travel is required.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed