Disptacher
About The Position
Emergency Air is growing, and we're looking for an experienced, energetic Dispatcher to join our Chandler team! If you're organized, confident on the phone, thrive in a fast-paced environment, and know how to keep technicians and customers on track, this could be a great opportunity for you. Our Dispatchers are at the center of our daily operations. You'll work closely with our technicians, managers, and customers to make sure calls are handled efficiently, schedules stay productive, and our customers receive the service they need. At Emergency Air, we believe in working hard, supporting each other, and having some fun along the way. You'll join a team where your work matters and where there's opportunity to build a long-term career.
Requirements
- High school diploma or equivalent
- ServiceTitan experience
- Ability to work a full-time, in-office schedule
- Ability to reliably commute to Chandler, AZ
- Ability to work one scheduled Saturday per month
- Willingness to complete a background check and drug screening in accordance with applicable state and federal law (THC is not screened)
Nice To Haves
- Previous HVAC, plumbing, electrical, or other home-services dispatching experience preferred
- ServiceTitan experience required
- Strong organizational and multitasking skills
- Excellent attention to detail
- Strong phone communication and active-listening skills
- Ability to stay calm and professional when priorities change
- Confidence communicating with technicians, managers, and customers
- A positive attitude and willingness to be part of a team
- Reliable attendance and dependable transportation to our Chandler office
Responsibilities
- Dispatching technicians based on customer needs, location, availability, and urgency
- Managing and adjusting technician schedules throughout the day
- Working closely with managers to maximize technician productivity and efficiency
- Communicating with customers regarding arrival times, delays, and scheduling changes
- Answering and scheduling incoming service calls
- Monitoring technician progress and job status throughout the day
- Ensuring technician timecards are accurate and completed properly
- Coordinating crossover and follow-up appointments
- Responding quickly when schedules change or urgent customer needs arise
- Keeping accurate notes and communication within ServiceTitan
- Working as part of the dispatch team to keep daily operations running smoothly
Benefits
- $20–$22/hour + commission
- Overtime opportunities
- Full-time, year-round employment
- Health insurance with an option for 100% company-paid employee premiums
- Dental, vision, and life insurance
- 401(k) with company match
- Paid Time Off (PTO)
- Paid Sick Time
- 6 paid holidays
- Your birthday off with pay
- Career growth opportunities with a growing home services company
- Supportive, energetic team environment
- Random food, coffee, and music in the office
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
