Dispatcher - North Seattle

We Care Daily Clinics•Seattle, WA

3d•Onsite

About The Position

We Care Daily Clinics (WCDC) is a modern facility providing treatment for addiction in a person-centered environment. WCDC seeks to renew hope and purpose for those battling opioid use by removing barriers, providing a holistic approach to recovery, and utilizing evidence-based treatment to restore healthy living. Our top priority is to provide the highest levels of patient-centered care. WCDC is an Opioid Treatment Program (OTP) facility using FDA approved medication paired with behavioral health counseling. Our individual service plans are built around patients in a supportive, safe environment to create a personalized pathway to recovery. In addition to recovery, we also offer planned patient transportation and family and social support. The Dispatcher performs a variety of duties, including typing, filing, answering phones, receiving and communicating information and performing other technical and administrative functions in an active office setting. The primary goal of the dispatcher is to receive information from a variety of sources, and to provide that information to drivers in a timely and efficient manner. Under general supervision, the Dispatcher performs transportation scheduling, routing and dispatching duties; operates a variety of communication equipment, including two-way radio, telephone, computer mobile dispatch terminal and scheduling systems; creates, maintains and monitors computerized driver manifests/schedules; and responds to requests for service and provides a variety of information to passengers and the general public. We Care Daily Clinics’ mission is to meet patients where they are and facilitate services for them. We adhere to a harm reduction model, that values medication assisted treatment and prefers it as a method of addressing opioid addiction. We Care Daily Clinics believes that every patient deserves to be treated with respect, compassion, and dignity.

Requirements

Ability to manage your time efficiently.
Work well when supervisors are not present.
Candidates shall be subject to all applicable regulations; alcohol testing and employment will be contingent on the results of said testing.
Must successfully pass a background investigation and a reference check with previous employers.
Excellent verbal and written communication skills.
Strong organizational and multitasking abilities.
Ability to remain calm and professional under pressure.
Strong problem-solving skills and attention to detail.
Customer-focused attitude with a commitment to providing high-quality service.
High school diploma or GED; supplemented by 4 to 9 months of vocational/technical training in office practice and procedures.
Six months previous experience in operation of radio communication equipment, up to 3 months driving experience and possess knowledge of computer programs; or an equivalent combination of education, training, and experience.

Nice To Haves

Proficiency in using dispatch software and GPS tracking systems.
Previous experience as a dispatcher, preferably in the transportation or NEMT industry.

Responsibilities

Receive, relay and/or transmit dispatch for transportation in the most accurate and efficient and timely manner.
Maintain a log of radio transmissions, telephone calls and other pertinent information and facts.
Maintain reports from transportation drivers.
Maintain strict confidentiality in building security system and patient confidentiality
Anticipates weather complications along routes and at the drivers' destinations; communicates delays and route changes, as necessary
Maintains radio and/or phone contact with drivers; receives and dispatches response and emergency aid when needed.
Monitor and track vehicle locations and driver status.
Monitors daily logs and cameras for errors and/or compliance violations
Monitors drivers' working hours to ensure compliance with federal and state laws and regulations
Readiness and area knowledge to cover unexpected routes or staffing shortages to assure customer needs are met
Prepare reports as instructed for review
Ability to work weekends/extended hours on rotation
Performs other related duties as assigned