Dispatcher - Ammonia & Nitric Acid

Grammer Logistics•Augusta, GA

18d•Onsite

About The Position

The Dispatcher ensures incoming orders are executed and customer satisfaction is achieved by coordinating drivers, equipment, and routes for efficient use of equipment and driver time. The role monitors load distribution among designated drivers and maintains ongoing customer communication about current orders and anticipated requirements. The Dispatcher manages orders from receipt through delivery, tracks drivers and vehicles en route, responds to route issues and potential Hours of Service constraints, and determines driver and equipment assignments after delivery. The role also maintains dispatch records and reports, updates customer and company systems, supports operations staff with automated tracking software, coordinates trailer testing, and participates in a rotating on-call schedule. The position is primarily indoors in a general office environment, with some travel to customer meetings and other events.

Requirements

High school diploma or equivalent.
Ability to work under intense pressure and multitask to resolve critical issues related to customer deliveries and driver safety.
Ability to correspond professionally and effectively with internal and external clients and vendors by phone, email, and written communication.
Excellent attention to detail in a rapidly changing environment.
Demonstrated oral and written communication skills, including effective telephone communication.
Ability to maintain Company information confidentially.
Consistent computer use requiring visual focus.
Ability to problem-solve and promptly resolve time-sensitive customer and driver concerns.
Ability to lift up to 25 pounds consistently.
Ability to bend, push, pull, and reach, requiring consistent use of hands and arms.

Nice To Haves

Transportation industry experience, including familiarity with DOT and FMCR.
Familiarity with Samsara and McLeod.
Experience in customer service and problem resolution.

Responsibilities

Execute customer orders from receipt through delivery by building loads, assigning drivers and equipment, and determining efficient and timely routes.
Monitor driver and vehicle performance en route through automated tracking software, including route issues and potential Hours of Service constraints.
Determine the disposition of equipment and drivers after delivery.
Update customers on order status and issues affecting order requirements.
Generate required documentation on the customs website for Canadian inbound and outbound vehicles, including manifests and bar codes.
Maintain daily dispatch activity logs and compile weekly activity reports.
Update weekly spreadsheets detailing revenue by truck and driver, including monthly and weekly revenue per mile.
Enter fuel surcharges for acid loads and additional customer charges into the system.
Maintain the Company trailer list and mandated DOT test dates, and coordinate testing with shops to maximize vehicle availability.
Obtain directions and information about unloading and equipment needs at new customer facilities, and set up new customer accounts in the system.
Maintain customer files and enter updates into the system.
Support operations staff across Company locations with automated tracking software issues, including correcting errors and moving trucks between loads.
Enter loads for various locations and products as needed.
Attend Company and industry-related meetings as required.
Establish individual goals aligned with Company business strategies and objectives.
Perform other job-related duties as assigned by executive leadership.
Participate in a rotating on-call schedule.

Benefits

Employee rewards, recognition, and performance bonuses.
Paid holidays immediately.
Paid floating holidays immediately.
Paid time off after 90 days.
401(k) with company match.
Three medical plans to choose from.
HSA option with company contribution.
Dental insurance.
Vision insurance.
Company-paid life insurance equivalent to annual salary, with additional coverage available.
Company-paid short-term disability insurance, with an added buy-up option.
Long-term disability insurance.
Accident insurance.
Critical illness insurance.
Hospital indemnity insurance.
Referral bonus.