Dispatcher - Frenso

WeDriveU•Fresno, CA

9d•Onsite

About The Position

The Dispatcher will be answering a high-volume of incoming calls, communicating to drivers, and responding to email inquiries as well as problem solving throughout the day. Bilingual Spanish preferred, but not required.

Requirements

Organize and prioritize time to balance conflicting demands related to customer care and dispatching
Communicate effectively with colleagues and customers in a fast-paced and/or stressful environment (interpersonal & telephone skills)
Read and interpret documents and instructions from customers and other team members
Perform work activities requiring cooperation and instruction
Function in a fast-paced environment, under substantial pressure
Work within the appropriate level of independence
Problem solving
Operate two-way and emergency radio systems
Use office machines (fax, scanner, copier, zip drive, telephone system)
Efficiency in using Microsoft Office Program and computerized routing software
Work independently
Read road and street maps
Keep organized and accurate records relating to overall dispatch and routing responsibilities

Nice To Haves

Bilingual Spanish preferred

Responsibilities

Monitor drivers throughout their routes
Communicate specific instructions to drivers in the field regarding passenger pick-ups and drop-offs
Assist with investigating and resolving customer concerns
Monitor traffic flow and send out alerts as needed
Record incidents for vendor follow-up
Support Lost and Found process
Ensure that all tasks comply with administrative policies and procedures, safety rules, environmental policies and/or government regulations
Directs and monitors daily assignments; schedules drivers and assigns vehicles to ensure daily coverage of all routes
Ensures direct and indirect daily activities of drivers are assigned and accomplished on time
Communicates all relevant details of driving assignments to drivers to ensure proper execution
Assist drivers with routing directions and direct them to perform special services when required
Recommends appropriate disciplinary action, up to and including suspensions and/or discharge, for staff violations of company policies
Responds to emergency calls, facilitates emergency response network, coordinates mechanical service repair, and assigns replacement buses and drivers when there is a problem on a route
Notifies stakeholders and location personnel of all changes in route assignments, emergency situations, accidents, breakdowns or any other event that will disrupt service
Coordinates vehicle service and mechanical repairs with management assure uninterrupted service delivery.
Maintains high compliance to dispatch standard operating procedures
Handles customer concerns and requests for information in an expeditious and professional manner.
Escalates unresolved issues to management as appropriate