Dispatcher

Guild Garage Group LLC • Charlotte, NC

10d • Onsite

About The Position

Tip Top Garage Doors is seeking a dependable, detail-oriented Dispatcher to be the central point of contact for daily operations. This role involves coordinating schedules, supporting field technicians, and ensuring a positive customer experience. The ideal candidate is a strong communicator who thrives in a fast-paced environment, enjoys problem-solving, and excels at multitasking to keep operations running smoothly.

Requirements

• High school diploma or equivalent
• 1–3 years of dispatching, scheduling, or service coordination experience
• Strong multitasking, organization, and time-management skills
• Clear, professional written and verbal communication
• Calm, solution-focused mindset under pressure
• Team-oriented attitude with a willingness to jump in and help where needed
• Comfortable using computers and learning new systems quickly

Nice To Haves

• Garage door industry experience preferred
• Familiarity with ServiceTitan or similar scheduling software is highly desirable

Responsibilities

• Schedule and dispatch service and repair calls based on technician location, availability, and skillset.
• Monitor and adjust schedules in real time to respond to changes, emergencies, and customer needs.
• Communicate clearly and professionally with technicians, customers, and management throughout the day.
• Review daily jobs to ensure correct skill levels, parts, notes, and payment details are in place.
• Optimize routes to reduce drive time, improve efficiency, and minimize callbacks.
• Serve as a primary point of contact for customers—answering questions and setting clear expectations.
• Accurately document customer interactions and ensure proper follow-up.
• Handle inbound calls and route them appropriately.
• Support the office and operations team with additional administrative tasks as needed.

Benefits

• Health, Dental & Vision Insurance
• Paid Time Off & Paid Holidays
• 401(k) with company match
• Employee discounts & referral bonuses
• Ongoing training and development
• A supportive, team-first culture with opportunities for growth into senior or leadership roles

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED