DISPATCHER - Sarasota, FL

Dolphin Transportation•Sarasota, FL

1d•$20 - $24•Onsite

About The Position

Dolphin Transportation Specialists of Sarasota, FL is hiring Dispatch Agents. Dolphin Transportation Specialist has been the largest independently owned, operated and maintained fleet of luxury vehicles in the Southwest Florida region, and is now a proud member of the Hoffmann Family of Companies. Dolphin currently operates in the Naples/Ft. Myers, Sarasota/Tampa and Ft. Lauderdale/Miami areas and ever expanding, with the Hoffman Family of Companies is in many cities across the U.S. We are looking for motivated agents to join our team. Our agents are required to have a strong knowledge of dispatching, software, multi-line phones, data entry, excellent customer service via phone/email/etc. Dolphin Transportation is a 24 hr./ 365-day operation. We operate 7 days a week and the hours will vary. Our Chauffeurs may work morning/afternoon shift or afternoon/evening shifts depending on scheduling and reservations. Weekend work is also expected. All dispatching is done through either Naples, Sarasota or the Miami locations. Dolphin Transportation is the preferred & contracted transportation company for the finest luxury resorts in the area. With a full fleet of luxury sedans, SUV's, executive vans, mini and motor coaches, our commitment to quality and coordination abilities has made us experts in transportation services. We service all the colleges and universities and hotels and cruise ports in Florida.

Requirements

Must speak and write fluent English, Spanish is a plus
Solid computer skills including software, Word, Excel and Outlook and ability to master new programs quickly
Santa Cruz Transportation software experience preferred
Customer Service oriented with experience handling customer complaints and problems
Required to work in office, multiply shifts available, schedule flexibility is important as Dolphin is open 24/7, 365 days/ year.
Dispatching / Customer Service experience in the travel/Hospitality Transportation business
Knowledge of the area (Southwest FL)
Ability to multi-task and prioritize duties
Excellent communication, analytical and problem-solving skills
High energy level and commitment to assigned tasks

Nice To Haves

Spanish is a plus
Santa Cruz Transportation software experience preferred

Responsibilities

Answer incoming calls
Enter Reservations into Santa Cruz
Communicate with drivers and customers by telephone and email
Update dispatch logs/spreadsheets
Monitor the vehicle and driver grid
Schedule and dispatch drivers and vehicles based on workload
Maintain a close working relationship with the sales and maintenance departments