Operations - Dispatcher

TCI Transportation • Whitestown, IN

5d • Onsite

About The Position

At TCI, dispatchers are more than schedulers—they are the heartbeat of daily operations. As a Dispatcher, you’ll coordinate drivers, manage routes, ensure safety compliance, and keep customers satisfied—all while making real-time decisions that impact performance and profitability. If you thrive in a fast-paced environment and enjoy being the person who keeps everything running smoothly, this is your opportunity to step into a high-impact role.

Requirements

• Strong multitasking and decision-making skills in a fast-paced environment
• Excellent communication and interpersonal skills
• High attention to detail and organizational ability
• Ability to lead, train, and support drivers
• Strong sense of accountability, professionalism, and teamwork

Nice To Haves

• Experience in dispatch, logistics, transportation, or operations
• Understanding of DOT regulations and Hours of Service (HOS)
• You stay calm under pressure and make smart, fast decisions
• You take ownership of problems and solve them before they escalate
• You understand the balance between safety, cost, and customer service
• You’re dependable, flexible, and always ready to step in when needed

Responsibilities

• Plan, schedule, and dispatch drivers to ensure all loads are covered
• Monitor routes, schedules, and real-time changes to keep operations on track
• Coordinate with teams to optimize routes, equipment, and staffing
• Ensure safety is always the #1 priority across operations
• Monitor and enforce DOT, HOS (Hours of Service), and federal/state regulations
• Audit driver logs and report discrepancies
• Train and support new and existing drivers on company policies and procedures
• Conduct driver meetings and provide ongoing guidance and performance feedback
• Ensure drivers are properly scheduled and show up ready for their shifts
• Partner with Maintenance, Recruiting, Rental, and Safety teams
• Coordinate equipment needs, repairs, and staffing requirements
• Serve as a key point of contact for drivers, customers, and internal teams
• Maintain strong customer relationships through daily communication
• Ensure TCI meets or exceeds customer performance targets
• Balance safety, cost control, and service excellence in every decision

Benefits

• Competitive hourly pay at $24.00/hour
• Be part of a team where your decisions directly impact operations
• Gain experience across operations, safety, and logistics
• Join a company that values safety, teamwork, and growth

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed