Dispatcher | 3 12/hr Days

Logan Health•Kalispell, MT

5d•Onsite

About The Position

This position answers incoming calls, prioritizes, and dispatches appropriately. Monitors and operates security infrastructure to include, closed circuit camera systems, alarm panels, radios, mass communication, door access and lockdown functions. Responsible for the creation and maintenance of computer-aided dispatch records for assigned area(s). Supports the organization in fulfilling the mission, vision, and values of Logan Health. Our Mission: Quality, compassionate care for all. Our Vision: Reimagine health care through connection, service and innovation. Our Core Values: Be Kind | Trust and Be Trusted | Work Together | Strive for Excellence.

Requirements

Computer proficiency as evidenced by pre-employment CritiCall Public-Safety Dispatcher Pre-Employment Testing required.
Testing includes typing, general medical terminology, ten-key data entry and proof reading.
Possess ability to manage a fast paced and stressful work environment to include managing hospital responses to critical code calls required.
Ability to multi-task and manage multiple inputs on critical calls required.
Experience working with multifaceted technologies, i.e. telephones, computers, and sophisticated computer programs.
Promotes excellence through setting high standards and providing high quality outcomes.
Ability to act with integrity, kindness, and exhibit empathy.
Excellent organizational skills, detail-oriented, a self-starter, possess critical thinking skills and be able to set priorities and function as part of a team as well as independently.
Commitment to working in a team environment and maintaining confidentiality as needed.
Excellent verbal and written communication skills including the ability to communicate effectively with various audiences.
Excellent interpersonal skills with the ability to manage sensitive and confidential situations with tact, professionalism, and diplomacy.
Possess and maintain computer skills to include working knowledge of Microsoft Office Suite and ability to learn other software as needed.

Nice To Haves

Previous experience in healthcare, fire, EMS, or law enforcement dispatching preferred.
Previous customer service experience preferred.
Possess an understanding of the confidentiality laws that govern the provider-patient relationship, including but not limited to HIPAA guidelines preferred.

Responsibilities

Answers priority line calls and initiates response for incoming Code Events, Alarm Activations and other requests.
Obtains complete information necessary to determine urgency and need for dispatching security, maintenance and/or medical response.
Ensures emergency procedures are followed with the appropriate notifications per department procedures.
Continuously monitors the Security and Maintenance radio channels, alarm panels, surveillance cameras, and electronic security systems.
Answers, evaluates and prioritizes incoming calls on administrative lines seeking assistance per department procedures.
Utilizes a computer-aided system, telephones, computer databases, and maps to communicate effectively.
Communicates professionally with appropriate stakeholders to obtain and disseminate information.
Identifies areas of concern and makes strategic recommendations for improvements to assigned leadership.
Ensures compliance with entry and modification of On Call schedules for associated departments and clinics.
Assures schedules are entered in the designated system accurately and timely.
Coordinates available resources to improve response to routine and emergency calls.
Maintains regular and consistent attendance as scheduled by department leadership.