Dispatcher

SMS Holdings•Nashville, TN

12d•Onsite

About The Position

Civicity is a part of the Block by Block family. It is our security division that combines traditional security functions with a people-first approach. The Dispatcher plays a critical role in supporting field operations by monitoring activity, coordinating response efforts, and ensuring real-time communication across teams.

Requirements

Must be 18 years or older
Must have High School Diploma or GED
Ability to multitask across multiple screens and systems in a fast paced, high responsibility environment
Excellent attention to detail and accuracy
Excellent communication skills
Strong critical thinking skills
Must have a strong sense of accountability, be team oriented and have a service mindset
At least 2 years prior dispatch experience, call center, security operations, or coordination experience
At least 2 years prior experience monitoring cameras or working in a control room environment
Prior experience using multiple software systems and applications simultaneously

Responsibilities

Receive incoming calls, service requests, and alerts
Assess urgency and prioritize response appropriately
Dispatch field personnel (Safety, Outreach, Cleaning, etc.) in real time
Track response progress and follow up as needed
Monitor live camera feeds, radio traffic, and system alerts
Identify and escalate incidents or unusual activity
Maintain awareness of field team locations and availability
Serve as the central point of communication between field teams, leadership, and external partners
Provide accurate updates and relay critical information without delay
Log all incidents, calls, and dispatch activity accurately in designated systems
Maintain detailed and timely records to support reporting and accountability