Dispatcher

Capital Heating, Cooling, Plumbing, & Electric • Washington, DC

2h

About The Position

The Dispatcher is responsible for managing and coordinating the scheduling and deployment of service technicians. This role involves receiving and prioritizing service requests, efficiently scheduling technicians based on their skills, location, and availability, and monitoring their progress to ensure timely service delivery. The Dispatcher will also maintain accurate records, communicate effectively with technicians and customers, and ensure optimal resource utilization to achieve high customer satisfaction. Additionally, the role includes assisting with administrative tasks related to dispatch and service operations.

Requirements

• Previous experience in dispatching or logistics, preferably in the HVAC, plumbing, or electrical service industry.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Proficiency with scheduling software and other relevant computer applications.
• Ability to remain calm and problem-solve in high-pressure situations.
• Customer-focused mindset with a proactive approach.
• High school diploma or equivalent; additional education is a plus.

Responsibilities

• Receive and prioritize service requests from customers and internal departments.
• Schedule and dispatch technicians efficiently based on skill sets, location, and availability.
• Monitor technician progress and update customers and management on service status.
• Maintain accurate records of service calls, appointments, and technician schedules.
• Communicate effectively with technicians and customers to resolve scheduling conflicts and emergencies.
• Ensure optimal utilization of resources while maintaining high customer satisfaction.
• Assist with administrative tasks related to dispatch and service operations.

What This Job Offers

• Career Level: Mid Level
• Education Level: High school or GED