Dispatcher

Just Right Air•South Salt Lake, UT

5d•Onsite

About The Position

The Dispatcher is responsible for effectively and efficiently managing the assignment and follow up of technicians to jobs to maintain the highest levels of customer service while meeting or exceeding company objectives.

Requirements

Excellent interpersonal verbal communications skills with internal teams and customers.
Good computer skills. Knowledge of common office applications such as MS Word, MS Excel. Experience with one or more dispatch systems.
Demonstrated ability to multi-task in an intense, dynamic environment.
Good interpersonal skill

Responsibilities

Understand the skills, strengths, and weaknesses of the field technicians to dispatch field technicians in relation to the job opportunity and ability of the technician.
Provide all necessary information to field technicians.
Dispatch only one call at a time
Debrief each call before dispatching the technician. Update the tally sheet appropriately.
Create a weekly written report to the Service Manager summarizing interaction with field technicians.
Provide tally sheet report weekly to the Sales Manager.
On a weekly basis review technicians’ strength with Management.
Organize On-Call schedule for technicians.
Input leads into the computer system and relaying information to system specialist as needed.
"Time Stamp" field technicians for dispatch, arrival and completed times in the computer system; verity time cards.
Contact Customer prior to dispatch to ensure their presence and method of payment via phone or e-mail.
Perform other duties as assigned.