Dispatcher

Elite Electric, Plumbing, & Air•Port Saint Lucie, FL

just now•Onsite

About The Position

Southern Home Services is a residential HVAC, Plumbing and Electrical company that acquires, owns, and operates businesses around the United States. We are seeking business leaders to join our growing team and become an integral part of our company's future. Elite Electric Plumbing and Air, a Southern Home Services Company, is looking for a dynamic-RNC Dispatcher to join a thriving business that believes in work life balance and cares about YOU!

Requirements

Great Attitude
Customer Service Oriented
Excellent time management and organization skills
Excellent written and oral communication skills
Strong organizational, problem-solving, and analytical skills
Ability to deal effectively with a diversity of individuals at all organizational levels
Adaptable, flexible, and innovative team player
Proven experience as a dispatcher or other relevant position
Minimum of 1-2 Years of experience in a fast-paced business office setting with experience using Microsoft Office
Fluent with Microsoft Word, Excel and PowerPoint

Responsibilities

Create and organize RNC Warranty, Startup and Miscellaneous service appointments efficiently and assures that all customer commitments are met while providing high-level service and a top-notch customer experience.
Receives emergency and non-emergency calls and emails from our builders and homeowners
Prioritizes calls according to urgency, importance, and geographical location
Responds to all service requests and books the calls in order of urgency
Places orders for any warranty parts or supplies needed to complete warranty calls
Performs warranty submissions with manufacturers and distributors to receive credits for parts purchased
Registers model and serial numbers of installed equipment for new homeowners with the manufacturer
Additional duties as assigned.