Dispatcher (Garland, TX)

Boyd Group•Arlington, TX

2d•Onsite

About The Position

The Dispatcher position provides effective leadership, direction and motivation for all technician staff in order to insure that all customer vehicles repairs are scheduled in a timely manner according to Company standards. In addition, this position is also responsible for sourcing, ordering, receiving, and delivering parts to technicians in an accurate and timely manner. Inventory must be maintained and returns properly processed on a timely basis.

Requirements

High School Degree
Must have at least 1 year experience as a dispatcher in a mobile glass environment

Nice To Haves

Good communication skills
attention to detail
good follow up

Responsibilities

Educate, train and maintain compliance with company standards.
Take the necessary actions to meet daily/weekly/monthly goals and objectives.
Effectively communicate to all subordinates.
Provide daily supervision and direction to all technician production staff.
Initiate or suggest plans to motivate technicians to achieve work goals.
Monitor the individual performance of the technician production staff on a regular basis.
Fax, telephone or otherwise contact vendors to order parts and document conversations in management system.
Compare invoices against requisitions to verify quality and quantity of merchandise.
Follow up on parts back orders and document actions in management system.
Coordinate returns and credits of parts and insure they are picked up daily.
Provide the A/P Dept. with the POP invoices for appropriate purchases.
Return and reorder damaged or defective parts.
Contact vendors for credits and process appropriately.
Notify CSRs and team when parts are on back order status.
Effectively notate work order.
Conduct calls to consumers between the hours of 7:00AM – 9:00AM (local time) to confirm times the technician should be at their location (3 hour window to allow for add-ons).
Reshuffle routes as necessary and provide feedback to dispatcher so technicians are notified as to routing changes.
Field ETA calls from the customers (directly) and advise as to status.
Order parts from select vendors
Follow up with vendors on ETA dates to ensure parts arrive on schedule.
Contact consumer when parts arrive and schedule for installation.
Secure vendor invoices from vendor/shop and provide copies to A/P.
Return parts to vendors as necessary.
Work closely and take direction from A/P.
Process part returns daily.
Confirm parts returns and credits from local distributors.
Confirm with technicians on a daily basis that there are no parts at their respective shops.
Confirm with local management on a daily basis that there are no unused parts at any location.
Review dispatches/communications from technicians (Mobile Solution)
Alert Billing Department if jobs are completed and can be billed.
Receive contact from technicians in the event a job needs to be rescheduled.
Contact consumers to reschedule uncompleted jobs.
Contact consumers when OE/ Special Order parts arrive and schedule.