Afterhours Dispatcher

Crossroads Courier • Maryland Heights, MO

27d • $25 - $28 • Onsite

About The Position

Crossroads Courier is seeking a reliable and customer-focused Dispatcher to join their operations team. This role involves coordinating and managing job orders for independent driver contractors, ensuring exceptional customer service and on-time delivery performance. It's a fast-paced logistics position requiring strong communication, organization, and the ability to manage multiple priorities. The Dispatcher will primarily support the St. Louis division but may also provide support to other divisions based on operational needs, requiring comfort in transitioning between divisions and adjusting priorities. This position is ideal for someone who thrives in a dynamic logistics environment, enjoys managing changing priorities, and excels at maintaining strong communication and service.

Requirements

• High school diploma or GED required
• Minimum of 1 year of customer service, dispatch, and/or logistics experience
• Strong organizational and multitasking skills in a fast-paced environment
• Excellent verbal and written communication skills
• Strong attention to detail and accuracy
• Proficiency with Microsoft Office and dispatching/scheduling software
• Ability to work independently and make timely decisions
• Flexibility to work overtime as operational needs require

Responsibilities

• Provide excellent customer service to internal and external customers via phone and email
• Dispatch and assign job orders to independent driver contractors
• Prepare and schedule next-day deliveries and routes based on priorities, service requirements, and driver availability
• Communicate with drivers regarding special delivery instructions, pickup and delivery routing, delivery questions, and proof of delivery
• Apply ancillary charges, including waiting time and van fees, to job orders
• Accurately and timely post routes and recurring orders in the CXT system
• Manage driver activations and deactivations within the system
• Complete daily scheduled coverage reports for management review
• Reassign routes and resolve scheduling conflicts as needed
• Report driver and customer issues to Driver Support and Operations Management
• Gather, verify, and accurately enter order information into the system
• Provide support across multiple divisions based on operational needs
• Complete additional operational tasks as assigned

Benefits

• Health insurance
• Dental insurance
• Vision insurance
• Paid time off (vacation and sick time)
• Tuition reimbursement
• Stable Monday–Friday schedule
• Supportive team environment with growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED