Dispatcher - The Adventure Group

Gibbons Whistler•Whistler, BC

3d•Onsite

About The Position

Are you a master of organization, quick thinking, and keeping everything running smoothly? Step into the fast-paced world of The Adventure Group as a Dispatcher, where you'll be the glue that holds all our thrilling adventures together! As a Dispatcher, you'll coordinate with guides, drivers, and guest services to make sure every guest gets the ultimate experience — all while keeping things on schedule and ensuring everything runs like clockwork. If you love the buzz of a busy, adrenaline-pumping environment and enjoy staying on top of things, this is the perfect role for you!

Requirements

A love for adventure
Ability to work 4x 10 hour shifts
Experience and working knowledge of The Adventure Group’s activities and departmental interdependencies
Strong understanding The Adventure Group’s activities, flow of operations, resource needs, focus on safety, guest service expectations and guest service needs and challenges
Strong organization skills and ability to multi-task
High level of attention to detail and accuracy
Proven ability to build and maintain strong working relationships and strong communication skills
Able to work early mornings, evenings and/or weekends
Proven ability to remain calm under pressure

Nice To Haves

First aid certification

Responsibilities

Open the base area and get everything set for the day's action-packed adventures.
Be the go-to for all communications between guides, drivers, and the base, keeping the radio and phone close to make sure nothing slips through the cracks.
Ensure the shuttle drivers stay on track and that everything is running on time.
Stay up-to-date on space availability, guest numbers, and pickup locations to keep the day running smoothly.
Handle any emergencies with calm and confidence, following protocols to ensure guest and staff safety.
Assist managers with organizing staff, coordinating tasks, and keeping operations moving smoothly.
Stay on top of last-minute changes, and communicate them immediately to the team to keep everything flowing.
Oversee vehicle and building key distribution, ensuring everything is signed out and in properly.
Help wrap up the day with final tasks like staff check-ins, tour updates for the next day, and locking up the site.
Pitch in on other duties as needed.

Benefits

$21.00 - $24.00 hourly rate based on experience and qualifications
50% off food & beverage at all Gibbons venues
Adventure perks: 20% off The Adventure Group for you and your friends & family
Accommodation discounts: 20% off at The Adara Hotel and Gibbons Life Condos
Wellness perks: 20% off at The Spa at Whistler
Exclusive partner discounts at local Whistler businesses
Flexible schedules and a supportive team culture
Access to community events and staff appreciation nights
Growth opportunities in Whistler’s most dynamic hospitality group – we’re passionate about promoting from within and supporting your career journey.
Immersive work environment steps from the mountains – we take our core purpose of “Have Fun” very seriously.