Dispatcher - Full-Time - Remote - EMS Experience

ProTransport-1•Cotati, CA

4d•Remote

About The Position

ProTransport-1 Dispatchers evaluate and triage transport requests and deploy the most appropriate resources under the general supervision of the Communications Manager, Communications Supervisor, and/or Communication Center Lead. Dispatchers also assist with managing incoming call volume as needed. The role involves shift work on 12-hour shifts, with 8 hours of regular time and 3.5 hours of overtime per day. The schedule consists of 7 shifts in a 2-week period, on one of the described alternating schedules. Pay is $19.00 per hour.

Requirements

High school diploma, GED, or equivalent.
At least one year of prior multi-line telephone experience or prior EMS experience.
Typing speed of at least 35 words per minute (the posting states “forty (35+) words per minute”).
Ability to communicate clearly and professionally, verbally and in writing.
Proficiency with computers, including Microsoft Office, email, and spreadsheet software.
Ability to accurately take incoming requests while documenting information electronically at the same time.
Ability to work shifts and perform the role efficiently and consistently, including weekends, holidays, and mandatory overtime as needed.
Ability to rotate shift assignments based on operational needs.
Ability to pass pre-employment screening, including a background investigation and drug and alcohol screening.

Nice To Haves

Previous work experience as an EMS Dispatcher or Communications Technician.
POST Certificate.
Emergency Medical Technician (EMT) certification.
Internal or external EMS customer service or dispatch experience.

Responsibilities

Operate a multi-line computerized phone system and radio communication equipment.
Navigate multiple screens and software programs while documenting phone and radio communications in a computer-aided dispatch (CAD) program.
Promptly answer, evaluate, and prioritize incoming service requests while communicating effectively with callers.
Develop familiarity with Company service areas and medical facilities, and maintain knowledge of local geography, roadways, and traffic patterns.
Provide exceptional customer service to internal and external customers.
Follow designated posting plans and rearrange transports to optimize crew utilization.
Use critical thinking to address failures, including vehicle and system failures in the field and communications center.
Work with field management on daily operations, resolve complaints, and make field staff merges to accommodate business needs.
Dispatch and oversee multiple resources across all counties served.
Prioritize requests according to established policies and remain composed while triaging high-acuity requests.
Successfully pass the Dispatcher final exam after three to four months of paid training.
Obtain EMD certification within six months of beginning employment.
Work all assigned shifts, including days, swing shifts, nights, weekends, holidays, and mandatory overtime as needed; rotate shift assignments based on operational needs.