Dispatcher (Days)

Ferraro Foods of New Jersey LLC•Aberdeen, MD

37d•$21 - $25•Onsite

About The Position

The Dispatcher coordinates daily transportation and logistics operations, including routing, scheduling, and communication with drivers, carriers, customers, and internal teams. This role supports efficient delivery execution, resolves operational issues, and may focus on transportation or logistics based on business needs.

Requirements

High school diploma or equivalent work-related experience
Strong written and verbal communication skills
Strong organizational skills with attention to detail and follow-up
Ability to multi-task and manage a high-volume workload in a fast-paced environment
Customer service mindset with experience handling calls and resolving issues
Working knowledge of Microsoft Outlook, Word, and Excel
Ability to work independently and within a team environment

Nice To Haves

Experience in transportation, logistics, dispatching, or distribution environments preferred
Experience with routing or transportation management systems (e.g., RoadNet or similar) preferred
Knowledge of freight coordination, carrier communication, or 3PL environments preferred
Ability to adapt to changing priorities in a fast-paced environment

Responsibilities

Coordinate daily dispatch operations, including routing, scheduling, and load planning
Assist with backhauls, routing procedures, and overall logistics coordination
Communicate with drivers, carriers, customers, and internal teams regarding delivery schedules and shipment status
Answer and manage incoming calls related to delivery issues, customer inquiries, and logistics coordination
Confirm and schedule pickup and delivery appointments and ensure freight readiness
Create, update, and maintain dispatch records, shipment logs, and transportation management system entries
Process orders, bills of lading, and required documentation accurately and timely
Maintain organized records of all logistics and dispatch documentation
Monitor daily operations and resolve logistics and delivery issues as they arise
Coordinate load planning and support common carrier shipments and pickups
Maintain accurate reporting, including daily shipment logs and operational reports
Support communication across Transportation, Sales, Customer Service, and Logistics teams
Track and communicate delays, issues, or changes to ensure service levels are maintained
Cross-train in dispatch, routing, and logistics functions to support team operations
Exercise independent decision-making using discretion and judgment in resolving operational issues