Dispatcher

Michael & Son Services Inc.•Alexandria, VA

91d

About The Position

We are seeking an experienced and highly organized Dispatcher to join our Home Services Residential Company. The Dispatcher will be responsible for managing the daily schedule and dispatch of technicians to various locations. The ideal candidate will have strong communication and multitasking skills, as well as the ability to work in a fast-paced environment. Prior experience in dispatch or scheduling is preferred, but not required.

Requirements

Flexibility to work varying shifts, including midday, late evening shifts, and weekends on a rotating basis.
High school diploma or equivalent is required
Willingness to work either a day or evening/night shift with some weekend work required (Weekends rotated with other Dispatchers)
Strong communication skills
Ability to multitask and work in a fast-paced environment
Proficiency in Microsoft Office and Google Suite
Customer-focused approach with a drive to meet and exceed sales targets

Nice To Haves

Experience in dispatch or scheduling (preferred, but not required)

Responsibilities

Coordinate and schedule technicians for service calls and appointments
Monitor and track technician locations and availability
Communicate with customers to confirm appointments and update them on technician arrival times
Monitor and respond to incoming calls, emails, and texts in a timely manner
Resolve scheduling conflicts and make adjustments as needed
Maintain accurate records and documentation