Dispatcher

Keolis America•Woodbridge, VA

21h•Hybrid

About The Position

The Dispatcher is responsible for ensuring that drivers report on time, arranging coverage for call-offs, preparing manifests, making bus assignments, and ensuring operators depart on schedule. This role involves communicating clearly with others, providing client information, making cost-effective decisions regarding trip assignments, monitoring radio and AVL systems, maintaining logs, and performing various administrative duties. The position requires working in a high-pressure, fast-paced environment and may involve nights, weekends, and holidays. This role operates within a union environment and is contingent upon passing a drug screen and background check.

Requirements

Must be 21 years of age or older
High School Diploma or GED
Current and Valid Driver’s License or CDL (Commercial Driver’s License) with Passenger Endorsement. (MUST BE ABLE TO OBTAIN CDL WITHIN 6 MONTHS OF EMPLOYEMENT
Must be dependable with reliable transportation to get to and from work
Computer literate using a Windows-based computer operating system
Strong knowledge of the service area (Multi County area including DC)
Must be able to read, write and speak English
Must be able and willing to work a flexible schedule that may include nights, weekends and holidays
Must be able to work in a high-pressure, fast-paced environment and communicate at all times in a professional and courteous manor
Must be able to work in a union environment
Must be able to pass a pre-employment drug screen and background check

Nice To Haves

Previous experience in the transit industry either as a driver or dispatcher, preferably in a paratransit environment a plus

Responsibilities

Ensure that each driver reports at their scheduled work shift time
Arrange coverage for any call offs within driver staffing
Prepares and prints manifest for all operator's toe (10) minutes prior to scheduled check in time
Make bus assignments
Ensure all operators pull out on time
Provide written documentation of incidents which may require follow-up action but not limited to call outs by operators
Communicate clearly with others both verbally and in writing using the English language
Promptly provide client with information on location and ETA
Make cost-effective and operationally efficient decisions regarding assignment or movement of trips
Monitor Transit Radio System (TRS) messages of radio actives of bus and sedan operators in the field
Monitor AVL screen to identify and prevent late running routes and to optimize utilization of standby and/or extra board resources based on proximity to affected destinations
Maintain Dispatch Communication log and complete all applicable documentation
Perform various administrative duties; answer incoming calls, courtesy calls and filing etc.
Other duties as required