Dispatcher

Intermountain Home Services LLC • Garden City, ID

10d • $22 - $26 • Onsite

About The Position

Diamond is seeking a Dispatcher to be the heartbeat of their operation. This role connects customers, technicians, managers, and sales teams while ensuring the smooth running of HVAC, Plumbing, and Electrical services. The ideal candidate thrives in a fast-paced environment, excels at problem-solving, and is a reliable point of contact for the team.

Requirements

• Loves solving problems and finding solutions.
• Can multitask without losing the details.
• Communicate confidently and professionally.
• Stays calm when the schedule gets crazy.
• Is organized, proactive, and accountable.
• Has a strong customer service mindset.
• Can work well with technicians, managers, customers, and multiple departments.
• Isn't afraid to pick up the phone and make things happen.
• Learns technology and new systems quickly.

Nice To Haves

• Experience with ServiceTitan, dispatching, HVAC, plumbing, electrical, or home services is a plus!

Responsibilities

• Dispatch technicians and manage daily schedules for maximum efficiency.
• Answer calls and communicate with customers and field technicians.
• Schedule estimates, sold jobs, follow-ups, and service calls.
• Adjust schedules when emergencies, delays, or cancellations happen.
• Manage technician on-call schedules.
• Coordinate with managers, technicians, sales, and customer service teams.
• Debrief technicians after jobs and help resolve customer concerns.
• Pull permits and coordinate inspections.
• Process purchase orders, invoices, warranties, and job documentation.
• Track Quiet Cool & Generac inventory and order equipment as needed.
• Follow up on outstanding customer balances and assist with month-end goals.

Benefits

• Medical insurance paid for employees + affordable family options
• Dental & Vision
• HSA & Copay plan options
• 401(k) with company match
• PTO
• 6 Paid Holidays

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed