Distribution Center Dispatcher

Alliant Energy•Janesville, WI

9d•Onsite

About The Position

Join our team as a Dispatcher/System Operator and help keep electric and gas services running safely and reliably. In this role, you'll monitor system operations, dispatch crews, coordinate emergency response efforts, and support restoration activities that directly impact our customers. If you're a strong communicator who excels in a fast-paced, high-pressure environment, we'd love to hear from you.

Requirements

High School diploma or GED
2 years of experience in utility operations/construction
Must possess a valid driver’s license.
This position is subject to DOT drug and alcohol testing requirements under 49 CFR Part 40 and PHMSA regulations (Part 199)
Thorough knowledge of electric and gas systems and how they operate.
Ability to troubleshoot electric and gas problems by analyzing available information.
Demonstrated ability to perform and efficiently multi-task under adverse conditions and communicate effectively with employees and public agencies.
Thorough knowledge of company policies and procedures pertaining to switching, dispatching and emergency response.
A working knowledge of distribution system operations applications.
Strong communication skills including grammar, punctuation and telephone etiquette.
Demonstrated ability to perform accurate work in a time frame which meets department objectives.
Ability to follow written and verbal instructions.
Ability to work effectively in a collaborative and inclusive work environment.
Ability to perform physical requirements of the job.
Ability to successfully pass pre-employment screening assessments.

Responsibilities

Dispatches for electric and gas services.
Receives customer trouble and service tickets or calls.
Monitors the gas systems.
Calls employees for emergency work or notification purposes.
Coordinates field response, documents and updates systems and reports.
Monitors the overall electric distribution grid and is responsible for documenting switching activities.
Receives and executes orders from the Transmission System Operations, GENCO System Operation Center or other authorized personnel and dispatches employees as described in the Electric Emergency Manual.
Responds to emergencies in accordance with company policies and procedures to minimize customer impact (SAIFI, SAIDI, etc.), taking all necessary actions to maintain system integrity by: sectionalizing, monitoring system conditions, or other appropriate action.
Uses distribution system tools and applications to monitors gas and electric systems.
Takes action, documents and reports as required.
May monitors the operation of substations and distribution facilities in the company's electrical power system using SCADA in order to insure adequate transmission of electricity.
Initiates emergency call tree action and routes information to appropriate departments and personnel (i.e. Field Operations Leadership, Corporate Communications, Key Account Manager, etc.).
Notifies proper personnel and dispatches company technicians on electric and gas trouble, and service calls.
Receives and dispatches all emergency Digger's Hotline requests throughout the company.
Follows prescribed company policies and procedures.
Must be able to work in a highly stressful environment and to be able to deal with multiple tasks and situations simultaneously.
Responds to after hour emergencies as required.
Performs other duties which are similar, related or incidental to this position.