Dispatcher (CCTV & High call volume)

Block by Block•Reno, NV

6d•Onsite

About The Position

Block by Block is seeking experienced Dispatchers to join their team. This role involves managing high call volumes, monitoring CCTV, and quarterbacking Hospitality, Maintenance, and Safety Teams. The ideal candidate will be a strong communicator and collaborator, able to thrive in a team culture while excelling at individual tasks. This position offers a chance to make a lasting positive impression on customers by handling incident reports, emergency calls, and providing excellent service interactions.

Requirements

Experience in Dispatching.
Hospitality skills are required.
Nevada Driver's License required.
Proficient in computer operations and Microsoft Office.
Strong multitasking and quick decision-making abilities.
Self-motivated, team playing, and detail-focused work ethic.
Ability to move fluidly from task to task while remaining nimble.
Multitasking and organizational expertise.
Experience using Microsoft Suite, specifically Word, Excel, and Outlook.
Experience using Dell and Apple product use.
Excellent communication skills.
Ability to speak and write proficiently in the English language.
Proficient in computer usage and in Microsoft Office products.
Ability to maintain a calm, quiet, and professional atmosphere in the reception and dispatch areas.
Ability to competently perform all the essential duties of the position, with or without reasonable accommodation.
Demonstrated commitment to effective customer service delivery.
Ability to work productively as a member of a team or work group.

Nice To Haves

CCTV Monitoring experience.
Experience in high call volume environments.

Responsibilities

Logging incident reports and handling emergency calls in the dispatch office.
Accurately assessing customer needs and developing an effective rapport in all service interactions.
Responding to emails and submitting maintenance work orders in an efficient manner.
Answering phone calls from the public, property owners, and local businesses, providing answers or redirecting them to the appropriate person/department.
Assigning, coordinating, and maneuvering all team members via a two-way radio to assure proper coverage of the district, call team members in for break times, and dispatch team members to handle any and all calls for service.
Assigning, verifying, and reporting outcomes of daily shift assignments, projects, and tasks.
Ensuring that all necessary reports are completed correctly and submitted by each team member at the conclusion of the shift.
Receiving, processing, and coordinating maintenance repair calls and written requests.
Ensuring service delivery, work orders, and special projects are completed in a timely and satisfactory manner.
Communicating with clients daily to maintain a first-class relationship using phone, email, reports, internal, client, and 3rd-party systems.
Working with internal staff (Team Leads, Ops Supervisors, Ops Manager, General Manager, and others) to communicate customer requirements and to resolve any challenges or issues.
Performing other duties, activities, or projects as assigned.