Dispatcher

Wachter • Lowell, MA

22h • Onsite

About The Position

Are you a master of logistics who thrives in a fast-paced environment? We are looking for a confident, highly organized Dispatcher to join our team and drive our nationwide operations. In this role, you will be the heartbeat of our projects—dispatching technicians across the country, managing critical documentation, and ensuring our billing and deliverables are as precise as our workmanship. If you are a proactive problem-solver who excels at supporting project managers and maintaining high professional standards, we want to hear from you.

Requirements

• High school Diploma or equivalent required.
• Talking on the phone with peers and technicians.
• Able to work Monday through Friday, 8 am - 5 pm.
• Highly proficient with the use of computers, including email, spreadsheets, and database Microsoft Office programs.
• Excellent customer relationship and communication skills; verbal and written.
• Strong attention to detail, and organizational and follow-up skills.
• Outstanding time management skills.
• Ability to prioritize and task switch efficiently.
• Must type at least 40 WPM.

Nice To Haves

• College Education or degree highly desirable.
• Willing to work overtime and be available for some calls after hours

Responsibilities

• Maintain an updated, organized, and fast-paced schedule.
• Confidently be able to call technicians and dispatch them on jobs nationwide.
• Track COI's.
• Manage deliverables for completed jobs.
• Creation of BIS's for billing.
• Provide any necessary documentation for service tickets.
• Assist the Project Manager with daily operational tasks.
• Provide administrative and logistical project support.
• Create and maintains project files.
• Assist in project scheduling and billing.
• Maintain the company’s high standard of quality and professionalism with regard to workmanship, customer relations, coworkers, behavior, and appearance.
• Perform any other duties not specifically stated herein, but which your supervisor may assign.
• Adhere to all required project safety requirements.

Benefits

• Medical, Dental, Prescription & Vision Benefits
• Life, AD&D, and LTD insurance
• Paid Vacation and Holidays
• Company-Matched 401(k) and IRA Retirement Savings

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees