Dispatcher / Telecommunicator - Arrow Champaign

Carle Health•Urbana, IL

3d•Onsite

About The Position

The primary duties of the Telecommunicator include determining the nature and location of the emergency, determining priorities, and dispatching EMS or other emergency units as necessary. This role manages situations as conditions change, performs Emergency Medical Dispatch (EMD) including pre-arrival instructions, and receives and processes emergency calls. The Telecommunicator maintains contact with all units on assignment, manages the status and location of EMS units, and answers non-emergency calls for assistance. Additionally, they enter, update, and retrieve information from various computer systems, handle requests for non-emergency transfers from medical facilities, monitor public safety radio frequencies, and operate communications equipment. Other duties as required.

Requirements

Basic Life Support (BLS) Certification, American Heart Association (AHA) (within 30 days)
Emergency Medical Dispatcher (EMD) Certification, International Academies of Emergency Dispatch (IAED) (within 1 year)
ICS-100: National Incident Management System (NIMS), FEMA (within 6 months)
ICS-200: National Incident Management System (NIMS), FEMA (within 6 months)
ICS-700: National Incident Management System (NIMS), FEMA (within 6 months)
ICS-800: National Incident Management System (NIMS), FEMA (within 6 months)
Introduction to Emergency Response to Terrorism (ERT), FEMA (within 6 months)
Hazardous Materials Awareness (HazMat), FEMA (within 6 months)
EMS system deployment
HS/GED or equivalent

Responsibilities

Receive incoming emergency and non-emergency requests for service
Help facilitate appropriate deployment of resources
Determine call urgency and location of situation
Dispatch appropriate unit to respond to emergency and non-emergency requests for ambulance service based on the type of call and time
Schedules non-emergency transfers so that utilization of units and personnel is enhanced and so that conflicts in scheduling do not occur
Maintain PHI in accordance with HIPAA
Account for and ensure field resource safety at all times
Deal with stressful situations with poise and professionalism
Be able to prioritize based on changing need
Maintain thorough working knowledge of local geography, which includes maps, streets, and grid book systems
Prepare accurate and timely statistical reports and appropriate paperwork
Knowledge of company and departmental policies, operating procedures and protocols
Monitor enroute and response times
Monitor staff and vehicle movement or posting