Dispatcher / Support - McAllen, Texas

Commercial Kitchen Parts & Service•McAllen, TX

About The Position

At CKPS we know people are vital to our success. We offer a competitive salary and generous benefits including: Medical, Dental, and Vision Continuing Education 401k & Profit Sharing Paid Holidays & Vacation Short-Term Disability Long-Term Disability Insurance (company paid) Life Insurance (company paid) Summary: The Dispatcher will work closely with the service manager and will perform all key dispatch functions to include routing and scheduling service technicians and communicating service requests. Customer Service Dispatcher Description: Prioritize and schedule calls according to importance and urgency Maintain contact with service technicians throughout the day Input new service calls given to the service technicians onsite Assists customers with any questions regarding their service requests Promptly and effectively communicate with other departments, technicians, and management. Monitor the status of parts on order for open jobs Serve as backup for other dispatchers Must be able to work rotational on-call schedules. Any other duties as assigned

Requirements

Minimum 3-5 years of dispatching experience
Have an extensive knowledge of the food service industry
High School diploma or equivalent.
Professional communication and customer service skills
Ability to handle high volume calls using multiple phone devices
Work successfully in a team-based environment and achieve common goals
Establish and maintain tactful, courteous, and effective working relationships with those contacted in the course of work, including the general public
Possesses the sense of urgency
Proficient in MS Office and other computer applications
Excellent attendance record
Must have strong verbal and written communications skills
Must be efficient and organized to handle multiple task assigned at the same time
Must be able to work overtime, holidays, nights and weekends when needed

Responsibilities

Prioritize and schedule calls according to importance and urgency
Maintain contact with service technicians throughout the day
Input new service calls given to the service technicians onsite
Assists customers with any questions regarding their service requests
Promptly and effectively communicate with other departments, technicians, and management.
Monitor the status of parts on order for open jobs
Serve as backup for other dispatchers
Must be able to work rotational on-call schedules
Any other duties as assigned