Dispatcher Supervisor Paratransit and DAR
About The Position
Under the direction of the Superintendent of Transportation, Division Manager, or designee, the Dispatcher and Supervisor Paratransit Dial-A-Ride performs road supervisor and/or dispatcher duties. Supervision encompasses all field operations including: Scheduling operators and vehicles, handling passenger incidents, maintaining appropriate dispatch paperwork, answering telephones (including ADA calls), and responding to inquiries. Operating and monitoring radio, notifying proper authorities of emergencies, detours and breakdowns or other service interruptions. Coordinating and monitoring the performance of the Paratransit Ride-N-Kane and OnDemand routes utilizing Trapeze and OnDemand trip planner applications as well as other performance measurements. Generating and maintaining complete month end reports for NTD, Paratransit Ride-N-Kane and OnDemand services. Liaison with Corporate Paratransit staff and assist with Revenue Services projects. Performing other duties as assigned or required.
Requirements
- Must be 21 years of age or older
- Must have at minimum a high school diploma or equivalency
- Must have at least 5 years' experience in transportation with good work history, including attendance history
- Must have extensive knowledge of Paratransit Ride-N-Kane and OnDemand services and service areas
- Must demonstrate intermediate proficiency with Microsoft Office applications including Outlook, Excel, and PowerPoint, Trapeze, OnDemand trip planner applications and the bus operator's scheduling tablet
- Must possess and demonstrate excellent customer service and interpersonal skills
- Must possess and demonstrate good written and verbal communication skills
- Must be able to maintain professional composure when confronted with difficult situations
- Must be able to make quick and accurate decisions
- Must be able to manage confidential and/or sensitive information in a professional manner
- This role requires sitting for extended periods, typing on a computer, and attending meetings
Nice To Haves
- Supervisory experience is preferred
- Must have or be able to obtain (within 6 months of being hired) a valid Class "B" Commercial Driver's License with air brake and passenger endorsements
- Must have or be able to obtain (within 6 months of being hired) a DOT card
Responsibilities
- Scheduling operators and vehicles
- Handling passenger incidents
- Maintaining appropriate dispatch paperwork
- Answering telephones (including ADA calls)
- Responding to inquiries
- Operating and monitoring radio
- Notifying proper authorities of emergencies, detours and breakdowns or other service interruptions
- Coordinating and monitoring the performance of the Paratransit Ride-N-Kane and OnDemand routes utilizing Trapeze and OnDemand trip planner applications as well as other performance measurements
- Generating and maintaining complete month end reports for NTD, Paratransit Ride-N-Kane and OnDemand services
- Liaison with Corporate Paratransit staff
- Assist with Revenue Services projects
Benefits
- Full pay ranges so candidates can consider their long-term growth potential
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
