Dispatcher STM 125

Southern Tire Mart•Ocala, FL

4d•Onsite

About The Position

This role is responsible for managing customer interactions, coordinating service operations, and supporting sales activities within a fast-paced environment. The Dispatcher will be the primary point of contact for customers, ensuring their needs are met efficiently and professionally. This position requires strong organizational skills, excellent communication, and the ability to multitask effectively.

Requirements

Previous customer service, dispatch, counter sales, or administrative experience preferred
Strong communication and multitasking skills
Basic computer skills and ability to learn shop management or point of sale systems
Strong attention to detail and accuracy
Ability to work well in a fast-paced environment
Professional attitude and dependable work ethic

Nice To Haves

Knowledge of tires, automotive service, or commercial service operations is a plus

Responsibilities

Greet customers in person and over the phone in a professional manner
Assist customers with parts, service requests, scheduling, and general inquiries
Prepare work orders, invoices, and service documentation accurately
Dispatch service technicians, drivers, or mobile units based on customer needs and job priority
Coordinate communication between customers, technicians, and shop personnel
Monitor job progress and provide updates to customers as needed
Support counter sales by identifying customer needs and recommending appropriate products or services
Handle cash, credit card transactions, and other payment processing as needed
Maintain organized records of service calls, sales tickets, and dispatch activity
Help keep the front office and counter area clean, organized, and professional