Dispatcher Specialist

Lineage Logistics • Jersey City, NJ

23d

About The Position

Lineage drayage services offer a simplified and streamlined way to connect domestic warehouse and ocean transportation networks when importing and exporting goods. The Dispatcher Specialist is responsible for supporting a dynamic environment with daily communications and the routing, scheduling and dispatching of drivers between our loading docks and ports. This role requires a high level of critical thinking skills and the ability to operate in a fast-paced environment with many operational demands.

Requirements

• Bachelor’s degree in related field or equivalent experience
• 2 years port dispatching experience
• Knowledge of shipping and transportation operations and familiarity with import and export processes
• 2 years of Transportation Management System (TMS) experience
• Proficient computer skills including Microsoft Office Suite
• Excellent verbal and written communication skills with the ability to interact with internal and external customers
• Excellent organizational skills and the ability to function in a fast paced, highly visible, and changing environment
• Excellent analytical and problem-solving skills, including the ability to deal with ambiguity

Nice To Haves

• Being fluent in Spanish is advantageous but not

Responsibilities

• Prepare the routing and dispatch schedule for drivers and equipment daily to achieve customers on time service requirements
• Establish and maintain collaborative relationships with : W arehouse personnel to ensure streamlined communication and help mitigate port penalties I nternal company drivers to ensure efficiency and engagement C arriers to ensure effective usage
• Use a dynamic routing system to efficiently route product outbound ensuring accurate record keeping
• Utilize expert knowledge of the Transportation Management System (TMS)
• Oversee and monitor driver performance, providing guidance and recommending corrective actions when necessary to ensure compliance with company standards and safety protocols
• Monitor drivers’ hours to ensure appropriate workload to prevent violations
• Maintain expert knowledge of both intrastate and interstate DOT regulations and the transport industry (HOS, violations, break periods, weight requirements from state to state , location specific permits and certifications needed)
• Understand profit margins in conjunction with meeting customer requirements
• Coordinate and communicate changes to delivery and backhaul assignments to accommodate for unforeseen circumstances such as port closures, equipment failures , or last-minute customer requests
• Address matters that arise and provide timely , thoughtful recommendations to solve issues to meet customer business needs
• Play a supporting role in i dentify ing continuous improvement opportunities for productivity, efficiency, and customer service
• Understand, manage and Monitor equipment inventory across multiple yards and s upport drivers with breakdowns and or repairs of equipment with vendors

Benefits

• Lineage provides safe, stable, reliable work environments, medical, dental, and basic life and disability insurance benefits, 401k retirement plan, paid time off, annual bonus eligibility, and a minimum of 7 holidays throughout the calendar year.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level