Dispatcher Service Coordinator

Commercial Appliance Parts and Service • Orlando, FL

56d • Onsite

About The Position

Join Our Team as a Service Coordinator/Dispatcher! Are you a high-energy self-starter? Join our commercial kitchen repair company as a Service Coordinator/Dispatcher, coordinating service technicians and ensuring top-notch customer service. We're also seeking a Service Support Specialist to tackle various tasks across all departments, making you an integral part of our team. This is an IN-PERSON position in Orlando, FL, Full-Time/Hourly, Monday-Friday, 8:00 AM to 5:00 PM. Position Summary: As a Service Coordinator/Dispatcher, you'll be responsible for: Answering service calls from our customers. Communicating with 3rd party applications. Assisting in dispatch and filling in when needed. Reviewing technician work orders for accuracy. Communicating with customers, technicians, and staff.

Requirements

• Ability to multitask effectively.
• Exceptional customer service and interpersonal skills.
• Excellent verbal and written communication skills.
• Ability to perform in a fast-paced environment.
• Strong computer skills and experience with Microsoft Office.
• Completion of a satisfactory background check and drug screen is required.
• Must be at least 18 years of age.

Nice To Haves

• Prior HVAC/Service dispatch experience is a plus.

Responsibilities

• Answering service calls from our customers.
• Communicating with 3rd party applications.
• Assisting in dispatch and filling in when needed.
• Reviewing technician work orders for accuracy.
• Communicating with customers, technicians, and staff.

Benefits

• Medical, Dental, Vision, and Disability Benefits.
• Life Insurance.
• 401 (k) & Company Match.
• Vacation, sick, and personal time.
• Paid holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed