Dispatcher/Router Combo (WMHS), SID Collection

WM•Tallahassee, FL

9d•Onsite

About The Position

Stericycle is now part of W M. The work schedule is Monday through Friday, from 8:00 A.M. to 5:00 P.M. WM offers more than a paycheck; it's a way to create opportunities for you and your family. WM is stable, committed to growth with 100% tuition paid for benefits-eligible employees and their families, and invests in its employees with amazing medical, dental, vision, 401K with match, discounted stock options, and dependent day care.

Requirements

High School Diploma or equivalent
2 years experience, preferably in Transportation, Logistics, Routing and Customer Service

Responsibilities

Provides timely response of customer inquiries up to and including pick-ups, schedules, product orders, etc., and all other aspects of a customer's needs.
Dispatches vehicles on a pre-set route for each driver daily in the interest of efficient customer service.
Assist Customer Service with customer requests (SFDC cases), route changes, rescheduling for pickups/missed stops.
Provides highest level of customer service to all customers in line with Customer 1st objectives.
Monitor, process, and escalate SFDC cases to supervisor.
Assist walk-in customers.
Assists drivers with problems/issues as issues arise (during the day or at the end of the route).
Reviews driver’s paperwork and files paperwork.
Review and updates routes, new customers based on daily communication, reroutes existing customers as required.
Ensures that routes are balanced daily.
Assists Trans Supervisor/Manager as needed/directed.
Update SAP data / notes.
Communicate performance standards and objectives.
Keeps staff informed of current problems, changes, and new developments in the department and company by conducting professional, organized, and participative meetings.
Always maintains a safe and compliant workplace.
In the absence of a manager/supervisor, monitor and ensure that employees are performing their functions safely and productively.
Make recommendations for changes or improvement, when necessary, in order to prevent accident or injuries.
Perform other duties and responsibilities, as assigned.