Dispatcher - ReadyMix (Greensboro, NC)

Chaney Enterprises • Greensboro, NC

10h • Onsite

About The Position

The Dispatcher is responsible for receiving, accurately entering and processing customer orders for concrete and aggregates while ensuring quality service and the timely delivery of ordered products. This role involves interacting daily with various personnel to ensure efficient deliveries, monitoring key performance indicators, and troubleshooting customer complaints.

Requirements

• Previous experience in a logistics or dispatch environment.
• Written communication, verbal communication, and basic mathematical skills.
• Ability to use a computer including Microsoft Office, Dispatch system.
• Data entry skills.
• Excellent interpersonal skills.
• Ability to work in a high-stress, fast-paced environment.
• Able to read maps and provide written and verbal directions.
• Familiar with on-line tools for maps and directions.
• Excellent organizational skills.
• Must be able to identify and resolve problems in a timely manner.
• High School education required.

Nice To Haves

• Background in concrete, sand and gravel or transportation.
• Bilingual in Spanish.

Responsibilities

• Receive customer orders over the phone for shipment of concrete and sand and gravel.
• Enter customer orders in computer system and ensure information is entered accurately.
• Review information with customer to ensure sufficient quantities and materials are ordered.
• Verify delivery dates and times, delivery addresses, directions and any special instructions are accurate.
• Educate customers on products and make recommendations.
• Provide customers with the company website for valuable customer tools and resources.
• Process COD orders which includes quoting prices and quantities according to zones.
• Verify and approve all necessary information for credit card charges.
• Process credit card sales through telecheck machine.
• Interact daily with CSC personnel, customers, delivery professionals and plant personnel to ensure efficient and effective deliveries.
• Monitor daily KPI dashboards.
• Troubleshoot customer complaints and provide an appropriate resolution to the problem.
• Document and if necessary elevate to Manager and/or other appropriate manager (Sales, Operations, CCO, Safety) for resolution and follow-up.
• Promptly notify Safety, Operations Manager and/or other appropriate personnel of any accidents, material spills, or job site safety issues.
• Assign delivery professionals to specific jobs.
• Dispatch trucks to appropriate plants and delivery sites.
• Forward information to plant for filling orders.
• Monitor truck activity to maintain timely schedules and delivery of orders.
• Develop schedules for next assignments so that trucks are dispatched based on availability.
• Maintain customer relations with all customers.
• Perform miscellaneous administrative functions as required.
• Assist Customer Service Representatives as needed.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees