Dispatcher PT

East Central College • Buffalo, NY

5d • Onsite

About The Position

This position is responsible for the operation of radiotelephone and related communication equipment, video observation equipment and computer data entry software for the efficient relay of information and dispatch of personnel in both emergency and non-emergency situations. The work involves responsibility for receiving calls/requests for service via either radio and/or telephone. The employee will monitor radio, telephone and video surveillance equipment and subsequently log transactions into a software database. Some interaction with the public (non-ECC personnel) may be required. Employees generally work under the supervision of a Principal Security Officer or higher-ranking security staff member.

Requirements

• Working knowledge of the procedures and terminology of operating telephone and two-way radio equipment
• Working knowledge and a familiarity of the geographic make up of Erie Community College
• Ability to communicate effectively both orally and in writing, enunciating clearly in a calm, well-modulated voice
• Ability to use a computer and dedicated software for the tracking of incidents and Officers including computer controlled video equipment
• Ability to follow oral and written instructions
• Ability to establish and maintain effective working relationships with a diverse constituency
• Good judgment; dependability; courtesy; good hearing
• Candidates must be able to demonstrate awareness and sensitivity towards promoting an inclusive and diverse learning environment.
• Thorough knowledge of general educational methods and theory
• Thorough knowledge of curriculum development
• Thorough knowledge of vocational training needs of business and industry
• Skill in educational coordination and management
• Ability to motivate and direct the work of others
• Ability to get along well with others
• Sound professional judgment; initiative and resourcefulness
• Physically capable of performing the essential functions of the position with or without reasonable accommodation.
• Graduation from high school or possession of a high school equivalency diploma and one (1) year of multi-unit dispatching experience in the operation of a two-way radio or a telephone communication center.
• Possession of a valid New York State Driver's License at time of appointment and throughout period of employment.

Nice To Haves

• Completion of sixty (60) semester hours at a regionally accredited or New York State registered two (2) or four (4) year college or university may be substituted for one year of the required experience.

Responsibilities

• Operates communications equipment in dispatching and directing the units of a multi-unit security department
• Monitors activities and calls for service in order to provide the most efficient and timely response with the personnel and equipment available
• Receives telephone/radio calls from students, faculty, staff and general public, and directs those calls for service and/or information to the correct or appropriate personnel
• Maintains required records of security department activities and client information, such as names, addresses, officer assignments and outcomes etc.
• May be required to drive or utilize a Department vehicle in times of personnel shortages to maintain coverage at all campuses or during emergencies.

Benefits

• Excellent health and benefits packages are comparable to offerings through similar county and New York State positions.
• Employees can take advantage of the College’s expansive Health & Wellness initiatives
• tuition-free college courses are available for both employees and their families.

What This Job Offers

• Job Type: Part-time
• Career Level: Mid Level
• Education Level: High school or GED