Dispatcher, Mobile Crisis, PRN

Centerstone•Clarksville, TN

1d•Remote

About The Position

Centerstone is among the nation’s leading nonprofit behavioral health systems with thousands of employees dedicated to delivering care that changes people’s lives. A dynamic, well-established organization, we offer rewarding opportunities to serve all ages in a variety of settings. Come talk to us about joining the Centerstone team! Centerstone, a trauma-informed organization, endorses an organizational culture built on understanding, recognizing and responding to those affected by trauma to strengthen resilience for our clients, staff and community. Come talk to us about joining the Centerstone team! This is a remote PRN position supporting a 24/7/365, high-volume mental health mobile crisis dispatch team. In this role, you will answer calls from community partners, including hospitals, jails, clinics, and other referral sources, and collect essential demographic and clinical information to facilitate timely crisis response. You will work closely with Centerstone Mobile Crisis teams and Dispatch Specialists across Tennessee, Indiana, Illinois, and Florida, coordinating services based on the geographic location of each crisis response request. This is a fast-paced, mission-driven role that requires flexibility, as available hours will vary based on operational needs.

Requirements

High School Diploma, GED or Certified Peer Recovery Specialist required.
Two years of customer service experience preferred.
Effectively communicate via written, verbal, in person and virtual methods.
Ability to understand complex issues, effectively handled multiple tasks as once and evaluate needs.
Demonstrates high-level customer service skills and professional etiquette.
Effectively navigate multiple Electronic Record Systems required for documentation

Nice To Haves

Bachelor's degree preferred.

Responsibilities

Answers calls from community partners, such as hospital, jails, clinics, etc) and maintain a professional relationship with contacts.
Follows protocols and procedures to dispatch the appropriate mobile crisis dispatch team
Documents all required information in the appropriate electronic recording system
Must meet the ethical and clinical standards in compliance with all accreditation of program.
Actively participates in supervision meetings including quality, training and team meetings.
Assist in administrative tasks as needed.