Dispatcher II - Wilmington, MA
About The Position
CEVA Logistics is seeking a Dispatcher II in Wilmington, MA, to manage driver route assignments, ensuring compliance with DOT regulations and internal policies. This role involves developing excellent customer service, prioritizing time-sensitive cargo, notifying drivers of assignments, maintaining shipment information, and managing data entry. The position also includes assisting with freight handling, verifying shipment details, and noting cargo condition. CEVA Logistics is a global supply chain solutions provider operating in over 170 countries with more than 110,000 employees. They pride themselves on being a Top 5 global 3PL, fostering a dynamic work environment that encourages personal growth, innovation, and continuous improvement. The company emphasizes employee engagement and empowerment, offering a career journey with opportunities for growth and making a meaningful impact in the world of global trade.
Requirements
- High School Diploma or GED
- Minimum three years related experience
- Valid state issued Class C Driver's License
- Forklift Certification
- DOT Dangerous Goods/Hazardous Materials Certification
- Ability to frequently lift and/or move up to 50 lbs.
- Ability to drive and/or operate heaving machinery or equipment.
- Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
- Accurate typing skills and/or data entry skills.
- Ability to add, subtract, multiply and divide.
- Demonstrated leadership ability.
- Ability to read, comprehend, and complete basic checklists, forms or other related documents.
- Ability to identify and resolve problems in a timely manner.
- Responds promptly and professionally to customer needs.
Nice To Haves
- Minimum two years of industry experience preferred.
- Knowledge of local geographic market.
Responsibilities
- Develop and provide excellent customer service to internal and external customers.
- Dispatch drivers for U.S. domestic shipment pick-ups and deliveries.
- Ensure compliance with DOT regulations and established internal policies and guidelines.
- Prioritize time sensitive cargo.
- Notify drivers of pick-up and delivery assignments.
- Maintain shipment information under the Customs control document.
- Ensure required paperwork is submitted timely to Import personnel.
- Manage stored data and enter new data in computer database.
- Assist with shrink-wrapping, loading and downloading freight, verifying the labeling of domestic shipments, and noting the count and condition of cargo received.
Benefits
- Competitive Paid Time Off
- 401(k)
- Health insurance
- Employee benefits platform with discounts on gym memberships and a diverse range of retail, travel, car and hospitality brands
- Pet insurance
- Multiple health plans (company contribution to health savings account)
- Prescription coverage
- Dental coverage
- Vision coverage
- Company paid life insurance
- Company paid accident insurance
- Company paid short-term disability coverage
- Company paid long-term disability coverage
- Employee assistance plan
- Voluntary benefits including additional life insurance, AD&D coverage, buy-up short- and long-term disability, critical illness, identify theft & legal plan.
- 401(k) with company match
- Flexible Paid Time Off programs including company paid holidays.
- Tuition reimbursement program.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
