Dispatcher II, Public Safety Dispatch Center, Fulltime, First Shift

UC Health•Cincinnati, OH

13h•Onsite

About The Position

Public Safety Dispatchers must determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services, then use computer aided dispatch software (CAD) to dispatch, track and monitor appropriate response for service. Receives and screens telephone calls, radio calls, collects information regarding crime or emergency in progress to relay to safety force personnel; and documents critical information to maintain the location and status of Public Safety units in the field. Dispatchers must exercise reasonable independent judgment to determine priorities for service response in accordance with established procedures and protocols; coordinate on site activities of safety forces to ensure efficient and effective support services; and notifies and coordinates response with outside agencies as needed, ex: police and fire units, Disaster Management personnel, hospital management and other first responders. Enters, updates, and retrieves information for a variety of different sources, including officers working in the field. Must operate a variety of communications equipment including multiple channel radio consoles, telephone and computer systems. Monitors various alarm systems and closed circuit cameras at multiple UC Health facilities. Is responsible for monitoring access control systems and building maintenance programs, as well as relaying weather related problems to appropriate personnel.

Requirements

Must determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services.
Must use computer aided dispatch software (CAD) to dispatch, track and monitor appropriate response for service.
Must receive and screen telephone calls, radio calls, and collect information regarding crime or emergency in progress to relay to safety force personnel.
Must document critical information to maintain the location and status of Public Safety units in the field.
Must exercise reasonable independent judgment to determine priorities for service response in accordance with established procedures and protocols.
Must coordinate on site activities of safety forces to ensure efficient and effective support services.
Must notify and coordinate response with outside agencies as needed, ex: police and fire units, Disaster Management personnel, hospital management and other first responders.
Must enter, update, and retrieve information for a variety of different sources, including officers working in the field.
Must operate a variety of communications equipment including multiple channel radio consoles, telephone and computer systems.
Must monitor various alarm systems and closed circuit cameras at multiple UC Health facilities.
Must be responsible for monitoring access control systems and building maintenance programs, as well as relaying weather related problems to appropriate personnel.

Responsibilities

Determine the nature and location of calls requesting public safety, fire, medical, or other emergency and non-emergency services.
Use computer aided dispatch software (CAD) to dispatch, track and monitor appropriate response for service.
Receive and screen telephone calls and radio calls.
Collect information regarding crime or emergency in progress to relay to safety force personnel.
Document critical information to maintain the location and status of Public Safety units in the field.
Exercise reasonable independent judgment to determine priorities for service response in accordance with established procedures and protocols.
Coordinate on site activities of safety forces to ensure efficient and effective support services.
Notify and coordinate response with outside agencies as needed (e.g., police and fire units, Disaster Management personnel, hospital management and other first responders).
Enter, update, and retrieve information for a variety of different sources, including officers working in the field.
Operate a variety of communications equipment including multiple channel radio consoles, telephone and computer systems.
Monitor various alarm systems and closed circuit cameras at multiple UC Health facilities.
Monitor access control systems and building maintenance programs.
Relay weather related problems to appropriate personnel.
Perform other duties as required.