Dispatcher II
City of Austin
•$22 - $25•Onsite
About The Position
Under general supervision, responsible for activities related to dispatch services, work order entries, security system management, Closed-Circuit Television (CCTV) management, life safety systems, and emergency response. This communications position will also be required to act as a department liaison for fleet management and inventory control in addition to their dispatch responsibilities.
Requirements
- Graduation from an accredited high school or equivalent, plus two (2) years of related call taking or dispatching experience or operating a 2-way or multi-channel radio.
- Knowledge of basic radio codes and operations of the dispatch console.
- Knowledge of procedures involved in dispatching customer services.
- Knowledge of basic office procedures.
- Knowledge of streets and highways in Austin/Travis County area.
- Knowledge of city practice, policy and procedures.
- Knowledge of safety practices and procedures.
- Skill in oral and written communication.
- Skill in planning and organizing.
- Skill in using computers and related software applications.
- Skill in handling multiple tasks and prioritizing.
- Ability to respond quickly and calmly in emergency situations.
- Ability to use two-way radios.
- Ability to work with frequent interruptions and changes in priorities.
- Ability to establish and maintain good working relationships with City employees and the public.
Nice To Haves
- Operate/monitor multi-channel two-way radio and dispatch consolette.
- Shift dispatch communications to field operations teams monitoring their GPS locations while in transit.
- Initiate, enter and update field communications into our communications tracking database Amanda 7.
- Confers with internal customers or other personnel to address questions, problems, and requests for service or equipment.
- Enter and dispatch work order service requests for fleet vehicles.
- Relays technical assistance, work orders, messages, and information to field operations, division managers, supervisors and field inspectors using telephones and two-way radios.
- Prepares reports using our GPS database GeoTab/Telematics for traffic related incidents.
- Familiarity with Tens Codes.
Responsibilities
- Schedules and dispatches workers, work crews, equipment, or service vehicles to appropriate locations according to trouble calls received from field service personnel.
- Schedules and loans out pool vehicles to authorized employees.
- Initiate, enter and update “Calls For Service” into Computer Aided Dispatch/Computer System Emergency Notification System during emergency and non-emergency situations.
- Operate and monitor fire alarm system for department and external buildings.
- Monitor security/emergency equipment/systems and closed-circuit television monitors; Report breaches of security to appropriate personnel.
- Operate/monitor multi-channel radio, audio/video, multi-agency and multi-jurisdictional alpha paging systems.
- Records and maintains files and records of customer requests; work of services performed; charges; expenses; inventory; and other dispatch information on appropriate forms or logs.
- Confers with customers or other personnel to address questions, problems, and requests for service or equipment.
- Enter and dispatch work order service requests.
- Relays technical assistance, work orders, messages, and information to or from work crews, supervisors and field inspectors using telephones and two-way radios.
- Prepares daily work log information for reports.
- Determines types or amount of supplies needed and places orders, accordingly.
- Coordinates emergency response including evacuation process.
- Operate/monitor multi-channel two-way radio and dispatch consolette.
- Shift dispatch communications to field operations teams monitoring their GPS locations while in transit.
- Initiate, enter and update field communications into our communications tracking database Amanda 7.
- Confers with internal customers or other personnel to address questions, problems, and requests for service or equipment.
- Enter and dispatch work order service requests for fleet vehicles.
- Relays technical assistance, work orders, messages, and information to field operations, division managers, supervisors and field inspectors using telephones and two-way radios.
- Prepares reports using our GPS database GeoTab/Telematics for traffic related incidents.
Benefits
- low-cost medical, dental, vision
- paid leave time
- highly competitive retirement plan
- career development opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
