Dispatcher I - Paid Training

Call the Car•Diamond Bar, CA

10h•$0 - $22•Onsite

About The Position

At Call the Car, we believe everyone deserves access to the healthcare they need without barriers. Our company was founded after identifying a critical gap in care that prevented many individuals from attending important medical appointments. By recognizing the need for reliable transportation and addressing key Social Determinants of Health (SDoH), we set out to create solutions to help people reach the care they deserve. Our mission is to redefine Non-Emergency Medical Transportation (NEMT) as not just a ride, but as a pathway to healthier lives, stronger communities, and greater healthcare equity. Guided by our core values of Compassion, Empower, Flexible, and Caring, we are committed to delivering service that is not only reliable, but also respectful, supportive, and centered on the unique needs of every member we serve. We are looking for passionate individuals to join us in making a meaningful impact. Together, we can help address barriers to healthcare, provide peace of mind through every ride, and create connections that move our communities toward better health, greater independence, and brighter futures.

Requirements

Must pass a Criminal Background Screening.
Must pass Government Exclusion List at time of hire and monthly thereafter.
Experience with the transportation industry and/or dispatch
Experience using PC software programs including but not limited to Bambi Dispatch, Microsoft Office (Word, Excel, etc.), Google Drive, and CTC Connect.
Must complete the Bambi Dispatch training.
Able to type at least 45 wpm.
Excellent customer service skills.
Ability to receive/make high volume of inbound/outbound calls in a high-volume call center.
Strong communication and interpersonal abilities.
High level of discretion and accuracy when handling confidential information.

Nice To Haves

Bilingual Pay Offered

Responsibilities

Handles incoming phone calls regarding members’ transportation needs.
Creates and updates transportation reservations by phone.
Verifies member appointment date and time.
Communicates driver estimated time of arrival to callers.
Activates will-call pickups.
Processes cancellations and cancellation notifications to vendor.
Provides phone support to the Customer Service Representatives.
Provides support scheduling future trips for vehicles and vendors based on trip comments.
Acts as a backup for the Schedule Monitoring Specialist role when unavailable.
Schedules trips for VIP members to meet any special requirements noted in the member’s account.
Coordinates the scheduling of will call activations and communicates with drivers regarding schedule changes.
Coordinates and applies driver/vehicle schedules to the system for future dates.
Ensures all will- call trips are assigned from previous dates.
Ensures mileage for all trips is audited to avoid excessive or zero mileage trips.
Makes daily attempts to contact the member to verify continued hospital admission based on hospital sheet.
Distributes driver/vendor schedules/manifests when requested.
Completes system export/import process to transfer trips between systems at the time designated by leadership.
Reviews trip rejections and reschedules them with new vehicles/vendors.
Documents “No Show/Cancellation” log each day for each trip.