Dispatcher I

Cox Enterprises • Farmington Hills, MI

5d • $17 - $25 • Onsite

About The Position

The Dispatcher I is responsible for the day-to-day coordination and execution of audit activities, as well as maintaining audit-related systems. This role ensures all audit work is efficiently dispatched and completed in accordance with established service level agreements (SLAs). The Dispatcher I delivers exceptional customer service to both internal and external stakeholders while driving operational efficiency and supporting company objectives. This position requires a detail-oriented, highly organized individual who thrives in a fast-paced environment and can multitask effectively. The role offers the opportunity to collaborate across multiple levels of the organization and contribute to process improvements and business growth initiatives.

Requirements

• Experience in customer service, dispatch, or operations coordination required
• Experience with data analysis and workflow management preferred
• Strong organizational and time management skills with the ability to multitask
• High attention to detail and accuracy
• Excellent problem-solving and analytical abilities
• Ability to thrive in a fast-paced, team-oriented environment
• Strong interpersonal and communication skills (verbal and written)
• Ability to build and maintain effective working relationships across departments
• Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint)
• Ability to quickly learn and adapt to new systems and technologies
• High School Diploma or GED required
• Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future.

Nice To Haves

• Associate or bachelor’s degree preferred

Responsibilities

• Coordinate and manage all audit activities for assigned clients, ensuring SLA compliance
• Monitor and oversee dispatched audit work to maintain efficiency and accuracy
• Serve as a liaison between clients and internal teams to resolve issues and ensure satisfaction
• Provide a high level of customer service to internal and external stakeholders
• Act as a subject matter expert on audit systems and workflows
• Train and guide team members on best practices and operational procedures
• Identify, troubleshoot, and resolve operational issues proactively
• Collaborate with cross-functional teams to address service concerns and improve processes
• Maintain confidentiality when handling sensitive information
• Take ownership of tasks and ensure completion in a timely manner
• Support continuous improvement initiatives and assist in developing new operational strategies
• Participate in special projects and perform additional duties as assigned
• Assigned a region and responsible for coordinating and scheduling all audits within designated region(s) to ensure timely completion and SLA compliance

Benefits

• Employees are eligible to receive a minimum of sixteen hours of paid time off every month and seven paid holidays throughout the calendar year.
• Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave.
• health care insurance (medical, dental, vision)
• retirement planning (401(k))
• paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED