Dispatcher Field Service
About The Position
As a Dispatcher – Window and Door Field Service, at PGT Innovation (Part of MITER Brands) you’ll play a key role in coordinating service technicians and ensuring timely, efficient, and high-quality service delivery. You’ll manage scheduling, communication, and logistics to support our commitment to customer satisfaction and operational excellence. Join MITER Brands™ – Where Innovation Meets Craftsmanship. MITER Brands™ is more than a window and door manufacturer—we’re shaping the future of residential living. As the powerhouse behind trusted names like Milgard, MI Windows & Doors, and PGTI, we’re one of the nation’s largest suppliers of vinyl windows and patio doors, with state-of-the-art facilities across the country.
Requirements
- Strong organizational and communication skills
- Proficiency with Outlook and scheduling tools
- Ability to work independently and collaboratively
- Office-Based Frequent sitting, walking, and standing in a typical office setting.
- Manual Dexterity Regular use of hands and fingers for office equipment.
- Communication Oral and auditory capacity for phone and in-person interactions.
- Attendance Consistent daily presence required to maintain service levels.
Responsibilities
- Receive service requests from processors and determine technician needs.
- Scheduling appropriate service techs and coordinate multi-tech jobs.
- Open service lists, prioritize older and urgent cases, Logistics Planning Map service locations and communicate availability to customers.
- Communicate with techs regarding job outcomes, site issues, and part orders.
- Monitor techs’ time off, redirected time, and cross-area support.
- Request parts, close services, and balance workloads across teams.
- Identify root causes and prioritize tasks effectively.
Benefits
- Three comprehensive medical plan options
- Prescription drug coverage
- Dental insurance
- Vision insurance
- Teladoc virtual healthcare services
- Employee Assistance Program (EAP)
- Annual Wellness Clinic
- Company-paid Life Insurance
- Voluntary Life Insurance
- Company-paid Short-Term Disability
- Company-paid Long-Term Disability
- Supplemental Hospital Indemnity Insurance
- Critical Illness Insurance
- Accident Insurance
- Paid Time Off (PTO) and paid holidays
- 401(k) retirement plan with company match
- Tuition Reimbursement Program
- Legal Insurance
- Identity Theft Protection
- Pet Insurance
- Team Member Discount Program
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
No Education Listed
