Dispatcher - EMS Ambulance
About The Position
The Emergency Medical Dispatcher (EMD) is responsible for effective communications, call entry, and dispatching for all 911 emergency and non-emergency medical transportation requests. Operating within our 911 Emergency Communications Call Center, this unique telecommunicator position will not only act as a 911 operator, but also as a liaison between healthcare facilities and our medical transportation team to effectively communicate available resources and expected arrival times, schedule non-emergency medical transportations, and ensure timelines are being met or new arrival expectations are set. American Ambulance Service, Inc, is a subsidiary of the Hartford HealthCare EMS Network, a comprehensive, multidisciplinary EMS system which includes licensed EMS agencies, hospital – based paramedic response resources, air-medical response resources, education and research, and hospital-based coordinators and medical directors. Our headquarters is located in Norwich, CT and we have additional offices in Griswold, Ledyard, and at Foxwoods Resort Casino. American Ambulance provides a full range of emergent and non-emergent medical transportation services by highly trained professionals to ensure safe, quick, and compassionate patient care.
Requirements
- High school diploma or general education degree (GED)
- Basic computer knowledge and skills.
- Current Priority Dispatch EMD Certification or the ability to obtain within 60 days of hire.
Responsibilities
- Effective communications, call entry, and dispatching for all 911 emergency and non-emergency medical transportation requests.
- Act as a 911 operator.
- Act as a liaison between healthcare facilities and our medical transportation team to effectively communicate available resources and expected arrival times.
- Schedule non-emergency medical transportations.
- Ensure timelines are being met or new arrival expectations are set.
Benefits
- Career growth and movement opportunities within our network
- On-going education and training
- Robust Benefits Package
- Special Interest Groups
- MedBridge Subscription
- Referral Bonus Program (top leader number of employee referrals in the industry)
- Wellness Programs
- Employee Discount Programs
- Supportive culture
- Awards & Recognition
- Flexible Scheduling
- Rewarding Compensation
- 401K with company match
- Clinical specialty opportunities
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
