Dispatcher/Customer Service - Second Shift

GO2 Delivery•Roanoke, VA

1d•$16 - $18•Onsite

About The Position

Since 1996, GO2 Delivery has built a reputation as a trusted partner in time-critical healthcare logistics and customized delivery solutions. We're not a gig platform — we're a privately owned, operationally serious company with deep roots in Virginia and a track record of sustained growth. We're expanding into new markets and need sharp, experienced operations professionals who take pride in keeping things moving when it matters most. If you thrive in high-stakes, fast-paced environments and want to be valued for your expertise — not just your availability — this role is for you. As a Second Shift Dispatcher/Customer Service Representative, you are the operational nerve center of the shift. You'll coordinate time-sensitive deliveries, manage courier activity in real time, and serve as the primary point of contact for clients who depend on us for critical, same-day logistics. This is not a passive call-handling role. You'll be making judgment calls, solving routing problems on the fly, and owning outcomes — with the trust and autonomy to do it.

Requirements

3–5+ years of direct customer service or dispatch experience, ideally in logistics, transportation, healthcare, or a similarly fast-paced environment
Can manage multiple priorities simultaneously without losing composure or accuracy
Communicate with clarity and confidence — written, verbal, and real-time
Know how to lead from your seat: holding couriers accountable, reading situations quickly, and making sound decisions independently
Are comfortable with dispatch software, mapping tools, and Microsoft Office — and can learn new systems quickly
Take ownership of your shift and treat every delivery as if it matters — because it does
High school diploma or equivalent
3+ years customer service experience (5 years preferred)
1+ year dispatching on-demand or routed deliveries preferred
Proficiency with keyboard, Microsoft Office, and ability to learn dispatch and mapping software
Must pass a criminal background check

Responsibilities

Serve as the central communication hub for all emergency and non-emergency dispatch activity during your shift
Receive, prioritize, and dispatch delivery orders with precision and urgency
Direct couriers via phone, radio, and dispatch software — adjusting routes in real time based on traffic, capacity, and client requirements
Monitor active deliveries and proactively communicate status updates, delays, or obstacles to clients
Triage inbound client calls professionally, gathering accurate information and providing clear, confident responses
Maintain accurate logs, call records, and system entries throughout the shift
Coordinate weekend on-call warehouse parts pulls on a rotating basis (compensated)