Dispatcher/Customer Service - Ready Mix

GFT Ready Mix • Flagstaff, AZ

1d • Onsite

About The Position

GFT Ready Mix is a rapidly growing, family-run business founded in 1999, built on a team-oriented culture and supportive atmosphere. We are seeking an experience Ready Mix Order Taker/Scheduler who is responsible for taking orders, taking payments and scheduling to facilitate the deployment of our goods and services. Prior ready mix dispatching experience is preferred.

Requirements

• 2+ years of customer service experience, preferably in a call center or within dispatching, required
• Computer experience, including but not limited to Microsoft office products
• Must have the ability to work independently and make decisions while providing excellent customer service to both our customers and our drivers
• Knowledge of Flagstaff, Williams and surrounding areas required
• Must be able to pass a pre-employment drug screen
• Must be able to pass a background check
• Must be able to work weekends as needed
• Positive attitude and a strong work ethic

Nice To Haves

• Prior ready mix dispatching experience is preferred
• 1+ years of ready mix dispatching experience preferred
• Prior experience using dispatch software preferred
• Command Alkon Series software experience preferred

Responsibilities

• Complete order intake and assist customers in identifying proper products needed for specific end uses
• Scheduling and organizing loads to ensure material is delivered per the customer’s requested delivery time
• Coordinate with multiple drivers to properly execute load deliveries, communicate job site locations and directions, and where to unload upon arrival at the customer’s job site
• Constantly review schedules and customer orders throughout the day to anticipate business trucking demands
• Immediately report any delivery problems for quick resolution or mitigation
• Complete daily reports
• Other duties as needed

Benefits

• Get paid weekly!
• Hourly pay, starting at $26+/hr, DOE
• Enjoy 100% employer-paid medical coverage, including Telehealth for employees!
• All drivers earn a monthly bonus and are eligible to earn a yearly bonus
• All training is paid, and we offer full benefits within 45 days of employment, or sooner
• 100% employer paid basic life insurance, short-term disability + an employee discount program
• Voluntary dental, vision, long-term disability, life insurance + other supplemental benefits
• Benefit from a 401k with an employer match AND company profit sharing

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed