Dispatcher/Customer Service Coordinator

Sansone Air Conditioning•West Palm Beach, FL

9d•Onsite

About The Position

Sansone Air Conditioning, a dynamic, rapidly-growing HVAC and Plumbing company, is seeking a highly skilled Customer Service Coordinator/Dispatcher to join their team at their West Palm Beach, FL location. The company values its associates and provides training in a positive environment. The ideal candidate must have a positive attitude, a willingness to help, and a smile in their voice, as the company prides itself on the service it provides to its customers.

Requirements

A minimum of two years office/customer service experience
A professional appearance
Excellent interpersonal skills with the ability to interact with all types of customers
Strong customer service attitude
Able to plan and schedule work rather than just react
Able to "think on your feet" to provide customers with needed information for their specific installation or repair
Ability to work as part of a team
Strong computer skills with a good knowledge of Microsoft office and ability to learn customer service management and scheduling / dispatch software

Nice To Haves

Dispatch experience is preferred

Responsibilities

Scheduling and dispatching HVAC Service and Plumbing Technicians by reviewing and optimizing routes
Answering incoming phone calls from existing customers
Providing exceptional customer service
Ensuring all ticket information is entered correctly into the computer
Creating dispatch numbers for all parts ordered
Following up on part orders
Scheduling appointments for part installation