Dispatcher/Customer Experience Coordinator

GSM Services • Gastonia, NC

66d • Hybrid

About The Position

Dispatcher/Customer Experience Coordinator – Build an Exciting Career with GSM Services. Are you passionate about helping people and creating exceptional customer experiences? Do you thrive in a fast-paced environment where your communication and organizational skills make a real difference? If so, GSM Services is looking for you! We are seeking a motivated Dispatcher/Customer Experience Coordinator who is ready to grow their career with a company committed to delivering Comfort & Peace of Mind to our customers and team members. This is more than just a job—it’s an opportunity to join a supportive team, develop valuable skills, and build a long-term career with a respected industry leader.

Requirements

• 1+ year of customer service or customer experience preferred
• Professional and positive personal presentation
• Strong attention to detail and organizational skills
• Ability to take initiative and work reliably in a fast-paced environment
• Excellent verbal and written communication skills with customers and team members
• Strong multitasking ability in a dynamic environment
• Good interpersonal and problem-solving skills
• Proficiency with computer systems and common office software (MS Word, Excel, Outlook)
• Ability to read and write English at a high school level
• Some overtime may be required
• Must be dependable and able to manage multiple priorities with confidence

Responsibilities

• Answering and directing incoming customer calls with professionalism and care
• Making outbound follow-up calls for service and sales opportunities
• Scheduling service and sales appointments efficiently
• Taking and relaying accurate phone messages
• Providing helpful information and support to customers
• Assisting with general administrative and clerical tasks
• Ordering parts needed for service repairs
• Confirming appointments for multiple divisions
• Participating in the on-call phone support rotation for weekends and holidays
• Debriefing service appointments and ensuring accurate communication across teams

Benefits

• Paid Time Off (PTO)
• Paid Holidays
• Health Insurance
• Dental and Vision Insurance
• 401(k) Retirement Plan
• Profit Sharing Program
• Life Insurance
• Short-Term Disability Coverage
• Company Vehicle (role-dependent)
• Branded Uniforms provided at no cost
• Company-Paid Training & Professional Development
• Tuition Reimbursement
• Apprenticeship Opportunities
• Recruitment Incentive Bonus Program
• Gym Membership Program
• Health & Wellness Program

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED