Dispatcher C - Swing Shift

Borough of Chambersburg•Chambersburg, PA

16h•Onsite

About The Position

Perform duties at the Service Center to receive calls and complaints and take appropriate action, dispatch personnel, maintain various records, perform data entry/retrieval, and related duties. Utilize a computer to find and provide information to callers regarding utility bill amounts, due dates, meter read dates, notice and termination dates, and payment options. Learn duties and responsibilities to facilitate advancement to Dispatcher B. This position is designated as a safety-sensitive position.

Requirements

Must be capable of performing simple addition and subtraction.
Must be capable of recording data accurately.
Must be capable of learning data entry and retrieval.
Must have the ability to communicate effectively with the public and Borough personnel in all situations.
Must be legally authorized to work in the United States and maintain required clearances to hold a position at the Chambersburg Borough.
Must have and maintain a valid motor vehicles license.
Must have a three (3) years clean driving history.
Must be insurable in the independent opinion of the Borough's motor vehicle insurance underwriter.
Must reside within forty-five (45) driving miles of the Borough of Chambersburg, Borough Hall, within one (1) year of the hire date as their bona fide primary residence, and continue to reside within that area while employed.
Employees may not call off for paid or unpaid leave without first attempting to fill their schedule with an alternate qualified employee.
Failure to report to a scheduled shift may be allowed in an emergency, at the discretion of the Supervisor.
Failure to find an alternate qualified employee to cover a shift necessitates that the employee shall work that shift.
This position is also subject to DOT / PHMSA required drug testing.

Nice To Haves

High school diploma or equivalent

Responsibilities

Utilize Borough website and email to provide information to callers for all Borough Departments, such as garbage and recycling pickup dates and Recreation schedules.
Receive calls regarding Borough-wide customer service issues.
Provide updates to callers regarding power outages using information provided by Electric Department.
Provide assistance to callers utilizing Borough website or other information provided by various Departments.
Receive calls and complaints from Borough residents regarding utilities, public works and other Borough operations.
Obtain and record complaints from utility users.
Obtain necessary information to determine urgency.
Dispatch proper personnel by phone or radio contact.
If Borough personnel are not to respond, advise caller of methods or procedures to assist in handling the problem.
If the request is outside of Borough relations or jurisdiction, refer them to proper assistance.
Maintain records and scan/file a variety of information as required, including but not limited to utility records, data input/retrieval and spreadsheets.
Prepare bills and generally assist other dispatchers as directed.
Use telephone, copier, computer and other office equipment.
Monitor security monitors and consult proper supervision in the event of any difficulties.
Prepare requests and issue applications for utility service.
Accurately prepare and stuff utility bills.
Provide friendly, courteous and professional customer service to all callers, walk-ins and Borough employees.