Dispatcher/Batcher

BURNCO Rock Products Ltd • Saskatoon, SK

4d • Onsite

About The Position

BURNCO is hiring a Dispatcher/Batcher for their Saskatoon Ready Mix Division. This is a full-time hourly position in an extremely high-paced environment that requires some weekend shifts and overtime hours. We are ideally looking for someone who can take orders, handle dispatching and batching, or is eager to be trained to do so. The perfect candidate enjoys a dynamic workday, can multitask with confidence, and values being home every night.

Requirements

• High School Diploma or Post-Secondary Degree
• Dispatching experience in the concrete or related industry would be preferred
• Considerable knowledge of concrete technology, mixes and value-added products
• Ability to maintain a high level of confidential information regarding proprietary mix designs and contract pricing
• General knowledge of safety and environmental regulations, Ministry of Transport policies and regulations, company policies and procedures
• Excellent communication skills with a proven track record of strong written and verbal customer service experiences
• Ability to handle and deal with customer complaints in a professional manner
• Strong telephone etiquette
• Self-starter and motivated with responsible work ethic
• Strong math and problem-solving skills
• Highly organized, good decision-making skills and the ability to work well in a fast-paced environment
• Proven team player with a positive attitude and ability to establish and maintain effective working relations with subordinate personnel, department officials, public and private agencies, and the general public
• Ability to work under pressure with ever-changing deadlines and work environments
• Must be willing to work flexible hours including Saturdays and overtime when required
• Basic computer skills are required (Excel, Word, Outlook) combined with experience navigating the internet and the technical ability to learn custom software applications

Nice To Haves

• The combination of education and experiences that result in the required level of knowledge, skill, and competence to be successful at a high level in this role
• A stellar and demonstrable customer service background in a related industry
• The desire and ability to learn our dispatching program and related technologies, as well as our industry challenges

Responsibilities

• Send tickets to batch plants to load trucks
• Aid drivers in locating job sites with a general knowledge of Saskatoon & area
• Contact customers when concrete delivery is not on schedule
• Answer customer phone calls for order placement and revisions
• Ensures the timely resolution of customer inquiries, concerns, and problems
• Work closely with sales representatives, batchers, quality assurance and mechanics
• Provide quotes and process daily COD transactions and payments
• Prepare driver schedule for an average of 15 trucks from plant to maximize time efficiently and effectively
• Perform order taking, dispatching, and batching—or be willing to learn these functions

Benefits

• Competitive compensation
• Company 6% RRSP matching program
• Comprehensive company-paid health benefits
• High-quality individuals and teams
• Strong safety culture
• Enjoy the benefits of working for a reputable, stable, and growing company
• Be part of the team building legacy infrastructure that will be around for generations (You can say I built that!)

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED