Dispatcher Assistant

UniUni•Toronto, ON

5d•$40,000

About The Position

The Dispatcher Assistant plays a crucial role in planning and coordinating truck routes and schedules to ensure timely deliveries. This position involves assigning loads to drivers, monitoring their progress, and communicating effectively with all stakeholders to optimize operations and resolve issues. The ideal candidate will have a strong understanding of logistics, excellent problem-solving skills, and a commitment to providing exceptional customer service.

Requirements

Previous experience in dispatching, logistics, or a related field preferred.
Strong organizational and time management skills.
Ability to multitask and work under pressure in a fast-paced environment.
Excellent communication and problem-solving skills.
Knowledge of transportation regulations and industry best practices.
Proficiency in Microsoft Office (Excel, Word, Outlook) and other relevant software.

Nice To Haves

Bilingual in English and Chinese is a plus

Responsibilities

Plan and coordinate truck routes and schedules to ensure timely deliveries.
Assign loads to drivers based on availability, location, and delivery deadlines.
Monitor drivers’ progress and provide real-time updates to customers and internal teams.
Communicate effectively with drivers, customers, and warehouse personnel to resolve issues and optimize operations.
Track and report on transportation metrics, including on-time performance and delivery efficiency.
Ensure compliance with transportation regulations, safety standards, and company policies.
Address and resolve any operational challenges, including delays, breakdowns, or changes in delivery schedules.
Maintain accurate records of dispatch activities, including trip logs, fuel usage, and driver hours.
Work closely with fleet maintenance teams to ensure vehicle availability and minimize downtime.
Provide exceptional customer service and handle any inquiries or complaints professionally.
Monitor vehicle maintenance and ensure all transport vehicles are in optimal condition.
Train, supervise, and evaluate the performance of transportation staff.
Handle any issues or delays that arise during the transportation process promptly.