Dispatch Support Specialist
About The Position
Heavy Duty Tire, LLC is seeking a full-time Dispatch Support Specialist for its Jacksonville location. This role is crucial for facilitating service calls from start to finish, ensuring a positive customer experience through active communication with technicians and customers. The ideal candidate is a proactive self-starter with excellent organizational and communication skills, a strong work ethic, and a passion for outstanding customer service. While experience in dispatching, service coordination, customer service, or a fast-paced operational environment is highly valued, the company is willing to train the right candidate who demonstrates initiative, professionalism, reliability, and a strong commitment to customer satisfaction. Experience or knowledge of the commercial tire industry is a plus, but not required.
Requirements
- Organization
- Communication
- Time Management
- Multitasking
- Problem solving
- Microsoft Office (Outlook and Excel)
- Forklift Operation
- Clean Driver's License
- Must be able to lift 50lbs
Nice To Haves
- Previous experience in dispatching, service coordination, customer service, or a fast-paced operational environment
- Experience or knowledge of the commercial tire industry
- Bilingual preferred (English and Spanish)
- Experience with Tire Guru
Responsibilities
- Answer service and delivery related phone calls and e-mails
- Accurately enter customer orders per company procedures
- Coordinate and expedite deliveries and service requests
- Provide excellent customer service to both internal and external customers
- Deliver job completion details to the customer in a timely manner
- Verify work order details against service tickets and resolve any discrepancies prior to invoicing
- Warehouse including forklift operation, preparing and unloading shipments, yard and warehouse organization
Benefits
- Competitive salary and benefits package
- Excellent opportunities for career growth and advancement
- A professional, team-oriented work environment
- Training and support to help you succeed
- Health Insurance, Dental & Vision
- Paid Life Insurance
- 401(k) (3% company contribution independent of employee election)
- Paid Holidays and Vacation
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
